|Job Ref:||204722201||Employer:||cv-library.co.uk||Job Type:||Permanent||Country:||United Kingdom||City:||Sussex||Address:||Salary:||£50000/annum extensive package||Post Date:||24/10/2016 11:15|
A great opportunity to work with one of the most high profile organisations in Europe. It's challanging, it's complex and it won't be easy; but if you are someone who relishes the opportunity to build something amazing and win the accolades and rewards, then this role could be the one for you.|
To be successful in this role, you will need great people management skills and be able to demonstrate previous experience of managing Major Incidents using in house and vendor based support teams. You will be responsible for Major Incident / Problem Management by prioritising incidents (often detected by users calling the service desk) and ensuring that normal service operations are restored as quickly as possible, minimising the adverse impact on business operations. The measurement of Incident performance against SLA will be a joint responsibility with the IT Service Desk Manager, working collaboratively to achieve a plan to ensure levels are achieved and maintained.
This will be a new team and it requires a strong personality who can remove obstacles, build team morale, whilst ensuring that KPIs are achieved.
This truly is a great place to work and presents opportunities to grow with innovative technology adoption and continual growth. Working within the IT team you will get to see exactly what it takes to run the world`s busiest environments.
There is an extensive benefits package that comes with this role. The benefits cover all aspects of your life and are worth hearing about