|Job Ref:||204722091||Employer:||cv-library.co.uk||Job Type:||Permanent||Country:||United Kingdom||County/State:||Yorkshire||City:||Sheffield||Address:||Post Code:||S1||Post Date:||02/10/2016 04:05|
IT Service Desk Analyst - Sheffield, South Yorkshire - Permanent. |
We are working with a large Sheffield based organisation who are looking for 'Service Centric' Service Desk Analyst to join a very busy IT Service Desk.
As Service Desk Analyst you will be responsible for the support and management of a large number of requests on a daily basis. This will be via a number of different sources, including telephone, email and a chat function.
We are looking for someone with experience of working on a large, busy Service Desk who is technically capable, however, more important is a real customer service champion.
The Service Desk Champion must be able to demonstrate the following skills and experience:
* Previous experience of working on a large Service Desk.
* Experience of ITIL or working within an ITIL aligned environment.
* Experience of using a IT Service Management Solution.
* Excellent customer service / management skills.
* Active Directory
* ITIL knowledge or accreditations advantageous
The company are able to offer a fun, varied working environment with the opportunity to join a perpetually evolving Service Desk providing every new Service Desk Analyst a real say in how the desk operates on a day to day basis.
For a chat, more information and a fully copy of the Job Specification please contact Tom West-Robinson at The One Group on (Apply online only) or