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Server Support Analyst job in Hatfield

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Job Ref:  204717468
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
City:  Hatfield
Salary:  £30000 - £35000/annum
24/10/2016 03:25
Job Title: Server Support Analyst
Salary: £30,000-35,000 per annum (depending on experience)
Location: Hatfield
Contract: Permanent, Full Time

An exciting opportunity has arisen for a well-established IT support company with offices based in London, to support a prestigious client in Hatfield. If you have strong experienced within server support, but are also equipped to handle any desktop issues, please apply today!


To provide customer focused IT support to the region
Ensure the delivery of high quality IT operational services
Prioritise incidents based on their business impact
Ensure that IT incidents, problems, service and change requests are completed within our clients Service Level agreements
Monitor, maintain regional IT systems including Server, Microsoft Active Directory, Backup Systems , IT Disaster Recovery
Use Problem Management tools and techniques to identify the root cause of problems and select appropriate means of resolution.
Monitor resolution of problems to ensure that Operating Level Agreements (OLA?s) are met
Escalate cases to the Technical Support Manager when necessary.
Project work.
Tools and equipment used:

Standard Microsoft Office Applications
Microsoft Project/Visio
Lotus Domino
Service desk application
VMWare VSphere
Veritas Nebackup
NetApp Operations Manager
Microsoft Sever 2012 and below, SQL, APPV, SCCM & AD

Qualifications and education required:

Minimum of A Level or the equivalent
Experience required:

MCSA, MCSE and MCTS (Windows Server 2008R2 and Exchange Server 2007) certified (essential)
Windows Server 2003, 2008 and 2012 installations, support and administration
Lotus Domino - installations, support and administration (not essential)
Office 365 administration
Experience supporting Windows 7/8/12
Service Desk experience
VMware vSphere 5.0 and 6.0 installation and support experience
Veritas NetBackup installation and support experience
Microsoft Visio exposure
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