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2nd Line Support Engineer job in London

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Job Ref:  204716740
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
County/State:  London
City:  London
Post Code:  WC1A
Salary:  £27000 - £37000/annum
02/10/2016 04:06
Leading Financial Services client in London Bridge now requires an experienced 2nd Line Support Engineer to provide support to their London office and assisting with hardware and software problems via phone, email and in person.

Essential Skills & Experience:
* Minimum 3 years 1st Line experience
* Knowledge of remote working technology
* Previous Helpdesk (telephone support) experience
* Excellent telephone manner
* Experience/understanding of Sage
* Extensive knowledge of Active Directory and Group Policy Usage
* Microsoft Exchange experience
* Good working knowledge of Citrix
* Strong working knowledge of Microsoft based operating systems (XP/Win7) and MS Office (2010/13)
* TCP/IP experience and basic networking
* Full understanding of PC hardware set-up and configuration
* 'Hands on' approach and a willingness to learn
* Flexible, pro-active approach as a proven self-starter
* Team player who can work under guidelines to complete tasks in a timely manner
* Ability to work on individual projects against set targets

Role & Responsibilities:
* Provide 1st/2nd line technical support
* Maintain a high degree of customer service for all support queries and adhere to all service management principles
* Take ownership of user problems, pro-active when dealing with user issues
* Log all calls on the call logging system
* Respond to enquiries from clients and help them resolve any hardware or software problems
* Support users in the use of computer equipment by providing necessary training and advice
* Escalate more complex calls to the relevant IT Support member

If you are an experienced 2nd Line Support Engineer with the required skills, please respond in the first instance with an up to date version of your CV for review.

The JM Group is operating and advertising as an Employment Agency for permanent positions and as an Employment Business for interim / contract / temporary positions. The JM Group is an Equal Opportunities employer and we encourage applicants from all backgrounds
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