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Technical Support Engineer - FMCG Machinery job in Royston

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Job Ref:  204722002
Employer:  cv-library.co.uk
Industry:  Civil and Structural
Job Type:  Permanent
Country:  United Kingdom
County/State:  Hertfordshire
City:  Royston
Salary:  £30000 - £35000/annum
02/10/2016 04:30
UK - Hertfordshire - Technical Support Advisor - £30 - £35K

The ONE Group are seeking a technical support advisor to work out of our client in Royston. Our client are a market leader in the field of special purpose FMCG machinery manufacture.

You will be tasked with providing administrative support to the service department and field service engineers. You will provide technical support to internal and external customers, whilst organising the service team where appropriate.

Key Duties

Analyse and solve technical issues

Respond to customers technical requests via telephone and email

Assist customers over telephone to install, commission and repair our clients equipment

Secure stock in accordance with service and support

Administer the service bulletin

Assist with creation of machinery documentation

Work with SAP to record all service transactions and history

The Candidate

Experience working within a technical support role

Experience working within a service &/or support business

Exposure to FMCG machinery would be advantageous however not essential

Proficiency in Excel and SAP

Excellent communication skills, and problem solving availabilities

Relevant Engineering qualification, preference of Mechanical Engineering
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