|Job Ref:||204724089||Employer:||cv-library.co.uk||Job Type:||Contract||Country:||United Kingdom||City:||Frimley||Address:||Post Code:||GU16||Salary:||£17.40/hour||Post Date:||03/10/2016 04:12|
4 X IT Support Technicians are required on a 3 months contract (possibility of being extended) based in Frimley.|
Working for a well established organisation you will be working as part of a team providing a responsive and customer focused desktop /2nd line support and provide IT expertise to the resolution of problems allocated to the team by the IT Service Desk.
Role and responsibilities:
-Appropriately respond to user support calls
-Form an effective working relationship with the IT Service Desk supervisor and team
-Communicate with IT Service Desk on a daily basis to ensure that 1st and 2nd line support work well together.
-Escalating unsolved problems to senior Support Specialists
-Keeping users informed regarding status of outstanding problems
-Keeping the IM&T Service Desk informed of progress and ensuring the status of the support call is logged on the Service Desk software.
-Work as part of a team to provide in identifying and resolving more complex IT software and hardware problems.
-Communicating technical issues to non-technical staff and owning the problem through to satisfactory resolution for the user.
-Responding to urgent priority calls as escalated by the IT Service Desk
-Travelling to the sites from which the Trust operates in order to provide support or implement new equipment
-Provide where appropriate 1 to 1 training to a user upon installation of new equipment or following the fix of a fault.
-To assist in monitoring the performance of the trusts physical and virtual desktop estate
-To assist in maintaining the Trusts mobile device estate, including mobile handsets, tablets and other mobile devices provided by the IM&T Department.
experience of working in a IT/ user support environment
-Good customer service skills
-Significant experience of PC hardware, operating systems and applications software including configuration, delivery and installation of PCs, monitors, terminals, printers and peripherals,
-Good estimation skills in being able to assess time required to undertake technical tasks and form plans based on this information.
-Detailed knowledge of Windows XP/7/8 Desktop Operating Systems
-MS Windows Server 2003/8/12 and support tools
-Desktop Thin Client
-MS Active Directory
-Apple OS X
-Mobile Device management
-Microsoft Office Suite
-Web based technologies
-DNS & DHCP
-Group Policy Management
-ITIL Service Management
-PC and peripherals hardware knowledge
-Internet and operational applications
-Network Architecture and Protocols
-Degree level qualification or relevant experience
-Microsoft Certified Desktop Support Technician
-Relevant experience equivalent to desirable Microsoft qualifications
This role will be paying between £10.50 per hour (PAYE+ Holiday pay & Pension) and £17.40 per hour (Ltd/ Umbrella) depending on level of experience and is due to start ASAP