Search Jobs

Hold CTRL to choose multiple sectors (up to 3)


Hold CTRL to choose multiple sectors (up to 3)

Service Desk Analyst – 1st Line, 2nd Line, ServiceNow job in Doncaster job in Doncaster

  • Show me jobs like this one
  • More jobs from this recruiter
  • Email this job to a friend
  • Print this job
Job Ref:  119216DAL
Employer:  Morson International
Country:  United Kingdom
City:  Doncaster
Post Code:  DN1
26/10/2016 20:15
My client has a requirement for an experienced Service Desk Analyst to be based on site in Doncaster for an initial 3 month contract.

This is a dual role offering split work streams covering IT support to all business users, logging incidents and Service Requests in the Service Desk tool (Service Now) and diagnosing and managing these incidents through to resolution as well as providing implementation support to Service requests

Due to the nature of this role, successful candidates are required to hold a valid SC clearance prior to starting. Candidates who do not hold current SC clearance must be willing and eligible to undergo clearance.

Key Responsibilities and Tasks:
  • End to end call management of incidents through to resolution as required to ensure the incidents are fixed to the satisfaction of the customer and in-line with SLAs.
  • Raising Service Requests from users either via the phone or online portal
  • Accurately recording all incident details and resolution activity into the Service Desk tool.
  • Assisting Problem Management in the provision of root cause analysis and troubleshooting ensuring that all data is accurate and up to date where applicable
  • Providing a high level of first time fix for all incidents.
  • Escalating incidents to the next level of management or technical support where SLA timescales are reached.
  • Ensuring regular communications updates are provided to the customer until incidents are resolved.
  • User account creation in Active Directory and NT
  • Email account management in Exchange 2007\2013
  • Other ad-hoc duties as required to support the Service Management operation.

Skills & Experience
  • Excellent Customer Service skills with a customer focused attitude
  • Previous Service Desk experience
  • Experience in the following: Active Directory, Microsoft Exchange, VMWare, Internet Browsers, remote access, Laptops, Printer, Desktop support
  • Thorough understanding of the following technical disciplines: Windows 7, Exchange, Outlook and other MS Applications
  • Able to demonstrate a methodical approach to problem solving and troubleshooting.
  • Excellent communication skills written and verbal
  • ITIL Qualification (Desirable)

The IT Division of Morson International has an excellent track record in the supply of IT skills across the full IT lifecycle. We have consistently supplied quality IT recruitment solutions whilst developing mutually beneficial, long term client relationships

For further information on the company and the role, please apply now by sending an up to date copy of your CV and contact details.

IT Service Desk Analyst (1st & 2nd Line Support) - 3 Months - £25.00 per hour
Copyright © Rengineeringjobs.com Job Board 2011  | Powered by JobMount Job Board Software