JOB DESCRIPTION |
Job title: Sales Lead Advisor – ADT Sales and Retention Centre
Reporting to: Sales Lead and Resale Team Leader
Summary of Role: To maximise sales lead opportunities, by acting on information provided by engineers, or other ADT personnel, raising enquiries, and appointing in sales consultants diaries.
Number of appointed SLS leads
Make decisions on lead submitted regarding quality of lead and if it meets the criteria required to qualify as a sales lead. Process alps enquiries for all leads submitted. Appoint all leads within a 24 hour period from submission, and diarise for the correct sales consultant from the correct channel. Communicate effectively with field sales advisors to ensure they attend appointments and obtain feedback from appointments for SLS.. Generate quotes on the QQ excel spreadsheet and pass to customer and FLM in branch
Key internal contacts include: Customer Care Manager, , Sales and Retention teams,, field sales advisors, installation departments, service departments and engineering staff.
To achieve predefined performance targets relating to appointment levels for SLS To respond to web enquiries from engineers and send texts to engineer advising of enquiry number for tracking Securing appointments from, SLS, opportunities via outbound calls and or web response .to customers to secure appointments To promote the ADT brand to all existing and potential customers and to provide accurate information on product, policies and procedures. To undertake the appropriate administration associated with the processing of SLS. To build strong relationships with ADT internal departments. To process FDQs and forward quotes to customers and FLMs
Sales orientated Excellent communication and interpersonal skills. Able to build strong relationships and influence others. Self motivated, enthusiastic and inspirational, able to bring a sense of urgency to situations and to demonstrate an active approach. Persistent, resolute in focusing on results and able to set tough objectives, monitor progress and if necessary take corrective action. Able to remain forceful when others become pessimistic or when dealing with new and unexpected situations. Able to create a culture of strategic excellence. Innovative and creative, able to remain confident when dealing with negative situations and to come up with imaginative solutions to difficult problems. Cultural fit with ADT values
Customer focus Integrity and trust Perseverance Drive for results Negotiating Action oriented Time Management Change Management
Experience of having worked successfully in a competitive and fast- paced environment. Experience of security industry (desirable but not essential).
Knowledge of the security industry (advantageous but not essential). Knowledge of telesales/call centre operations and systems. Computer literate. Fluency in English language (both verbal and written).
English & Maths (A, B or C grades) GCSE or equivalent Educated to A level standard (A, B or C grades) or equivalent (desirable) #external