|Job Ref:||09b97f9010||Employer:||Direct Solutions - Canada||Country:||Canada||County/State:||Ontario||City:||Mississauga||Address:||Post Date:||11/10/2016 08:51|
Senior Collections Representative: Ontario Energy Group is currently seeking a Senior Collections Representative to join our team. The Senior Collections Representative will be responsible for assisting with the overall efficient and effective operation of the Collections Department. General Summary: Locate and notify customers of delinquent accounts by mail, email, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account; preparing statements to credit department if customer fails to respond; keeping records of collection and status of accounts. Key responsibilities include, but are not limited to:Resolves customer problems, questions, and complaints within the NA effective 2-way communications between staff and Collections Management to insure an effective working NA for debt repayment or establish repayment schedules, based on customers' financial NA delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of NA information about financial status of customers and status of collection effortsHandles non-management employee accounts and refers management account to the Collections Manager for handlingPersuade customers to pay amounts due on credit accounts, damage claims, or no payable checksEnsure the proper posting of all electronic payment made by the NA appropriate plan of action for each delinquent account, i.e., letter and/or telephone NA proposed workouts for compliance with the credit union policiesContacts members regarding all delinquent account types, including negative balances, and handles all follow-up work related to the member NA follow-up work for customers who have not continued repayment schedule as agreed NA customers on the use of products and servicesUnderstands and develops profitable customer relationships models and can communicate these to staff and othersComplete follow-up work of appropriate reports as NA accounts for potential charge NA non-delinquent and delinquent accounts for workout programs. Skills and Qualifications3-5 years High Volume Collections NA of Billing and Collections proceduresAccounts Receivable knowledge/experience a plusStrong attention to detail, goal orientedExperience with QuickBooks a plusCommitment to excellent customer serviceExcellent written and verbal communication abilitiesAbility to prioritize and manage multiple responsibilities In exchange for your hard work and dedication, our company will provide you with competitive compensation and bonuses. OEG is dedicated in finding quality employees who will represent our products and services in the highest regard. We thank all applicants in advance. Only qualified candidates will be contacted.
Loan Away is a Canadian owned and operated lender that uses unique proprietary technology to approve vast majority of loan applications. We go way over and above banks in personal attention to each application in order to approve a loan.