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Customer Quality & Warrant Engineer job in Telford

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Job Ref:  204273792
Employer:  cv-library.co.uk
Industry:  Civil and Structural
Job Type:  Permanent
Country:  United Kingdom
County/State:  Shropshire
City:  Telford
Post Code:  TF4
Salary:  £30000 - £35000/annum
04/10/2016 02:15
Purpose of Job

To ensure compliance to Customer Quality standards and requirements


* Customer improvement activities and concern analysis
* Proactive risk reduction through FMEA review
* Plant support for organizing complaint containment activities
* Customer visits, UK and Abroad
* Monitoring and management of Customer Portal scores
* Update certification to Customer / Group Portals
* Effective and regular communication with the customer during concerns activities
* Involvement with key with problem solving / 8d meetings
* Raise customer deviations and alerts as required
* Report out Top Quality Issues and Quality Alerts to Group function
* Manage Concern Log
* Populate and Manage Web 8d online concern tracking system
* Organize and facilitate external and internal 8-ds / QRQC's to improve process's
* Facilitate and implement use of MAHLE Lessons learned data base, for external and internal improvement
* Complete warranty analysis, corrective and preventative actions and reporting to customer
* Continuous improvement projects
* Effective root cause analysis
* Contribute towards company objectives
* Report on strategic KPI's
* Implement and adhere to Customer specific requirements
* To ensure conformance to TS16949 and ISO14001 procedures
* Analysis of Warranty returns
* Communication of Warranty reporting and management of liability factors
* To work within environmental, health and safety requirements
* Any other duties that may be reasonably expected to perform

Skills / Experience

* Tier one customer facing experience
* Problem solving techniques
* Knowledge of Quality Systems
* Web based applications / Customer Portals
* Core Tools
* FMEA / Work instructions / Control plans / SPC
* Fully conversant with Microsoft office applications
* Ability to generate KPI's
* Full UK Driving licence
* UK residency / Permit to work

Preferred Skills / Experience

* Internal auditing experience
* Plastic injection moulding experience
* Knowledge of SAP software.
* Knowledge of ISO 14001
* Degree in Engineering / relevant subject
* Demonstrable knowledge of the TS16949 standard
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