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Dealer Diagnostic Agent, Cummins Bridgeway job in Grand Rapids

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Job Ref:  160003I4
Employer:  Cummins Inc.
Country:  United States
County/State:  Michigan
City:  Grand Rapids
26/10/2016 03:03
Dealer Diagnostic Agent

No, this isn't one of those ordinary jobs.
Cummins is a team of dependable, innovative thinkers, who are empowered to generate and deliver solutions for customers, community, and environment. Our employees develop their careers through the challenges only a diverse, global innovator can promise. This is a collaborative culture where thinking beyond your desk is more than part of the job. It is the job.
This is what we call Working Right.

Cummins is looking for an extraordinary Dealer Diagnostic Agent. As part of Cummins, we will add to your current skills by providing training, encouragement and growth within a teamwork environment. We invest in your professional growth by providing you with education and training opportunities to keep current on industry standards and products. You will gain valuable knowledge of the diesel engine industry and skills that will last a lifetime .

A commitment to excellence is deeply rooted in Cummins tradition of exceptional service. Our employees are dedicated to delivering the "Best Every Time, Every Day" with the goal of earning customers for life!

We take pride in providing an unmatched high caliber of service and support for Cummins engines, generators, filters, and related products that serve the varied needs of our customers. Crucial to accomplishing this is the energy and commitment of Cummins employees to the company.

-Provide technical support for less complex service related issues.
-Serve as technical support resource providing diagnostic support on less complex warranty and non-warranty repair events.
-Formulate and direct less complex repair plans.
-Document the results of diagnostic and repair actions in the appropriate database clearly and concisely.
-Manage the escalation of complex requests to the appropriate level of support.
-Assists with diagnostic support and escalation process improvement activities.
-Maintain knowledge and technical understanding of current products and new products.
-Promote Cummins Service capability and service programs to increase sales.

Communication - Written And Verbal - Significant experience in written and verbal communication and should be capable of communicating effectively to all levels within and outside the company.

Diagnostics - Familiar with the basic elements of on-board diagnostics and their relevance. Knows when/if diagnostics should/could be applied; capable of applying it at the basic level.

Data Gathering And Analysis - Capable of selecting and performing the required measurements in a safe manner to determine data quality and to apply predefined applications to raw data sets.

Distribution/Service Network Knowledge - Knowledge of the Distribution Business Unit's role in the distribution and support of Cummins products. Effectively communicates and works with Distributor personnel to complete performance plan objectives which require interaction with the global distribution network.

Warranty/Policy Support - Has working knowledge of the warranty, extended coverage, and policy programs. Is able to evaluate a policy request and determine whether it qualifies or not. Has the capability to determine root cause of failure and assign accountability. Is able to communicate the decision in a diplomatic manner. Coaches/trains employees.
Education, Licenses, Certifications
College or technical trade school or equivalent degree, or equivalent experience, required.
Intermediate level of relevant work experience required.

  • Verify adherence to and completion of the correct published diagnostic / repair guidance for the symptoms presented.
  • Provide diagnostic and repair assistance per Cummins publications on non-warranty repair events.
  • Formulate / direct a repair plan when necessary.
  • Document the results of diagnostic and repair actions in the appropriate database clearly and concisely.
  • Manage the escalation of more complex requests to appropriate level of support.
  • Support technical support / escalation process improvement activities.
Cummins and E-verify
At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify.
Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. To learn more about E-Verify, including your rights and responsibilities, please visit company website .

Ready to think beyond your desk? Apply for this opportunity and start your career with Cummins today.

Not ready to apply but want to learn more? Join our Talent Community to get the inside track on great jobs and confidentially connect to our recruiting team: company website
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