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Certified Field Technician, Newcastle upon Tyne, ENG, UK job in Newcastle

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Job Ref:  847dbe06
Employer:  Direct Solutions
Country:  United Kingdom
City:  Newcastle
Post Code:  NE2
19/10/2016 10:34
Job Description:

About the Job: Mobile Technologies, Inc. (MTI) is currently seeking candidates to become Certified Field Technicians. We are adding technicians in your area to ensure all field assignments are being fulfilled on time. This position is remote and your direct manager will be remote. The primary focus for this role will be performing field-based assignments, in addition, you will also be completing home-based trainings and conference calls, scheduling offered assignments, and communicating directly with the District Field Manager through phone calls, text messages, and e-mails to ensure market coverage needs are met during our high-rate of growth. You will make a real difference in the area you service and you'll be able to see the proof of your labour! We will reward your hard work with a highly competitive hourly wage per field assignment and reimburse mileage and travel time based on daily travel distances. If you aspire to become a professional field technician, you'll love working here! Job Responsibilities:Ensure our client's successSchedule all assignments within 24 hours of being offeredPerform visit on date that assignment is scheduledComplete all assignments within the time frame offeredProvide "World-Class" customer service while on-site and interacting with site personnelDiagnose and repair electronic and mechanical issuesEnsure compliance as required by client agreement and/or scope of workEnsure all deliverables are submitted immediately upon completion of assignmentKeep workspace neat and clean during service; ensure customer/visitors have access to spaceWhile on-site, complete an online questionnaire survey (requires Wi-Fi / data enabled smart device)Ensure all questions, issues, action-items for the site have been fulfilled prior to leaving siteCommunicate with District Field Manager on weekly basis via phone, text, and e-mail regarding schedule, training, rescheduling requests, troubleshooting, NA upcoming bi-weekly availability to District Field Manager by 1st and 15th of each month Preferred Qualifications:Goal-Oriented with desire to achieve and surpass Preferred Qualifications:Two or more years experience in one of the related fields:Information Technology (IT) -Installation and ConfigurationPoint of Sale (POS) systems - Installation and ConfigurationDigital Signage - Installation and ConfigurationAudio / Video - Installation and ConfigurationConsumer Electronics (Digital Cameras, Camcorders, Cell Phones, Tablets, etc.)12-volt electrical systems - Installation and TroubleshootingAbility to work in fast-paced and ever-evolving environmentHighly organizedPossess superior communication and customer service skills both written and verbalAbility to be disciplined, self motivated to work remotely from home baseExcellent time-managementProject a professional image of themselves and MTI Global ServicesReliable vehicle and proof of vehicle insuranceFull UK Driving LicenseGood written & verbal communication skills Physical Demands:Walking, bending, lifting, repetitive motion, use of hand tools and test equipmentDriving short and long distancesAbility to navigate and configure different size monitors: TVs, computers, laptops, tablets, and/or smartphonesOccasionally lifting up to 50 NA climbing up ladders with up to 50 NA Overnight Installations Work Environments:Retail Store Environments: during business hours and non-business hoursHome BasedCommercial and Municipal Environments: during business hoursOccasionally working in ceiling and crawl spacesWorking from home in front of computer Required Tools and Equipment: The following equipment is required to be carried with you any time you are in the field working for MTI. Note: While not every job will require the use of every tool, emergency calls can come up at any time and a successful candidate will need to be able to respond quickly. Note: This list is subject to change with notice. Field Equipment (required):Laptop, Tablet, or Smartphone with Wi-Fi capabilities and Data ServiceCamera/Phone with minimum of 2MP. Field Tools (required):ALL MTI system specific tools; provided by MTI upon successful hireBasic essential tool kit will be required to be owned by candidate. Job Location:Manchester Required experience:one of the following roles, IT, POS, Audio/Video or Consumer Electronics installations: 2 years Required licence or certification:Full UK Drivers License

Company Description:

For 36 years, Mobile Technologies, Inc. (MTI) has developed merchandising technologies that enable retailers and OEMs to securely display, power and showcase the full spectrum of consumer electronics, from tablets and smartphones to cameras and laptops. Some of the world's most recognized brands and six of the seven largest retailers in the United States utilize MTI products.

Our retail-hardened technologies are engineered to last in the most demanding environments, delivering the industry's lowest total cost of ownership and the highest level of mechanical and electronic security. Meanwhile, our designs let merchandised products - not the security system - become the focus of a display, allowing salespeople to concentrate on sales rather than repair and maintenance.
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