|Job Ref:||42aab25a||Employer:||Direct Solutions - Canada||Country:||Canada||County/State:||Quebec||City:||Montreal||Address:||Post Date:||19/10/2016 11:29|
The Modernization Supervisor is responsible for the installation of modernization projects through conforming to customer and company requirements as related to quality improvements, safety, cost improvement and customer satisfaction in support of Branch/District objectives. He/She has responsibility for managing, coaching and training field employees as well as health and safety requirements. Responsibilities Safety and Supervision Lead field employees through providing mentorship, guidance and constructive feedback to promote employee development Coach and persuade field employees on Schindler's methods of safety, quality and productivity Identify training needs and deliver training (safety & technical) to field employees Monitor work of field employees from both a quantitative and qualitative point of view, including approval of time tickets and maintenance of vacation schedules Investigate employee incidents and near misses, and support early and safe return to work initiatives. Conduct regular safety observations and ensure correct usage of PPE. Financial Management Manage modernization work in area of responsibility within framework of financial budget Manage field technician manpower to maximize business results Process and Quality Management Monitor job completion check points and implement required corrective action in order to drive modernization performance to BDP model and meet ISO standards Ensure each modernization project meets Schindler employee and passenger safety and quality standards and all contract requirements as defined by customer Ensure compliance with requirements issued by local and government authorities Manage ongoing program of project field audit to assure conformance of performance standards of quality, completeness and safety Evaluate and initiate requests for tooling where such tooling would support productivity improvement Perform site evaluations of prospective projects in order to provide labor and material estimates to the Account Manager Perform "Frontend Evaluations" to ensure proper ordering of material Customer Service and External Relations Interpret customer concerns and mobilize the necessary internal resources in such a way that customer satisfaction is assured while costs are minimized Ensure customer needs or inquiries are met in a prompt, professional manner by providing clear communications Demonstrate to customers that they are receiving fair value for their expenditures Communicate with and influence business agents, inspectors, etc., in resolving disputesMaintain and manage pro-active relationships with Union business agent Knowledge Bachelor Degree - preferably in Engineering and Project Management3-5 years in elevator industry or related experience, or a similar industry which includes the supervision of capital equipment modernization Critical Skills Proficient in MS Office Coaching and Mentoring: ability to motivate and guide team members Communicate clearly and articulately Demonstrate costumer focus through improving performance Possess solid leadership skills Ability to select, train, supervise and evaluate staff Persuasion is required both internally and externally. Employees and customers must frequently be motivated to act or react in a manner to support credibility Ability to present materials clearly Ability to fully understand the problem, assess responsibility, explore alternatives, develop creative solutions and negotiate settlements Ability to interact with all levels and be an integral part of the operation Demonstrate the ability to embrace new concepts and change as well as seek new ways of doing things
With U.S. headquarters in Morristown, New Jersey, and Canadian headquarters in Toronto, Ontario, Schindler Elevator Corporation is the North American operating entity of the Switzerland-based Schindler Group. Schindler is one of the leading global manufacturers of elevators, escalators and moving walks. Schindler employs over 5,000 people in more than 230 locations in North America.
Founded in 1874 in Lucerne, Switzerland, by precision engineer Robert Schindler, it is a closely held company and is listed on the Swiss stock exchange. Mr. Alfred N. Schindler is chairman of the Board of Directors.
Schindler manufactures, installs, maintains and modernizes mobility solutions for almost every type of building requirement worldwide. The company specializes in latest-technology engineering, as well as mechanical and micro-technology products designed and rigorously tested for comfort, efficiency and reliability.
Schindler products can be found in many well-known buildings throughout North America, including office buildings, airports, shopping centers/retail establishments and specialty buildings.