|Job Ref:||d2c31087||Employer:||Direct Solutions - Canada||Country:||Canada||County/State:||Ontario||City:||Toronto||Address:||Post Date:||19/10/2016 11:29|
The Field Operations Manager is responsible for managing existing installation operational activities through conforming to customer and company requirements as related to safety, cost improvement and customer satisfaction in support of Branch/District objectives. He/She has responsibility for managing, coaching and training field employees as well as health and safety requirements. Responsibilities People Management Provide leadership and direction for the operational functions in alignment with local strategies and Corporate and District/Branch objectives Manage direct reports through providing mentorship, guidance and constructive feedback to promote employee development Ensure all field and supervisory/support employees are trained and committed to Schindler quality initiatives and objectives, including identifying training needs and delivering training (safety & technical) to field and supervisory employeesInterface with IUEC Representation to foster positive labor relations Safety and Supervision Implement customer and Company requirements for quality, performance reliability and passenger safety for each location under their supervision Ensure exceptional quality standards, training and performance of field personnel Manage hourly field employees through providing mentorship, guidance and constructive feedback to promote employee development Make sound judgments as related to motivation, training and work assignments for all employees within their assigned responsibility, while at the same time, adjusting manpower to minimum level and meeting and or exceeding customer requirements Coach hourly field employees Company's methods of quality, productivity and safety Monitor the work of all hourly field employees from both a quantitative and qualitative point of view Review of time tickets for accuracy and maintain vacation schedules Persuade field employees to follow practices and procedures that will foster teamwork and improve quality and productivity Financial Management Manage/support all service work in areas of responsibility within framework of financial budget Process and Quality Management Monitor job completion check points and implement required corrective action in order to drive installation performance to BDP model Ensure each installation project meets Schindler employee and passenger safety and quality standards and all contract requirements as defined by customer Manage ongoing program of project field audit to assure conformance of performance standards of quality, completeness and safety. Implement service delivery management strategy in support of assuring uniform application of preventative maintenance procedures while controlling manpower to minimum level Provide technical support to Sales and Field employees Ensure ISO compliance Customer Service and External Relations Liaise with property management representatives/building owners and General Contractors Ensure compliance with government regulatory requirements Interpret customer concerns and mobilize the necessary internal resources in such a way that customer satisfaction is assured while cost and human resources disruption is minimized Ensure customer needs or inquiries are met in a prompt, professional manner. Provide clear and written communications Demonstrate to customers that they are receiving fair value for their expenditures Communicate with and influence business agents, inspectors, etc., in resolving disputes Monitor service calls in assigned portfolio to eliminate repetitive calls Maintain and manage pro-active relationships with Union business agent Knowledge BA Business or BSc Engineering 5-8 years in elevator industry or related experience, or a similar industry which includes the sales and servicing of capital equipment, with at least 3-5 of those years is a senior supervisory or management position Critical Skills Proficient in MS Office Coaching and Mentoring: ability to motivate and guide team members Communication: Communicate clearly and articulately Customer Service: Demonstrate costumer focus through improving performance Leadership: Possess solid leadership skills People Management: Ability to select, train, supervise and evaluate staff Persuasion: Persuasion is required both internally and externally. Employees and customers must frequently be motivated to act or react in a manner to support credibility Presentation: Ability to present materials clearly Problem Solving: Ability to fully understand the problem, assess responsibility, explore alternatives, develop creative solutions and negotiate settlements Teamwork: Ability to interact with all levels and be an integral part of the operation Demonstrate the ability to embrace new concepts and change as well as seek new ways of doing things
With U.S. headquarters in Morristown, New Jersey, and Canadian headquarters in Toronto, Ontario, Schindler Elevator Corporation is the North American operating entity of the Switzerland-based Schindler Group. Schindler is one of the leading global manufacturers of elevators, escalators and moving walks. Schindler employs over 5,000 people in more than 230 locations in North America.
Founded in 1874 in Lucerne, Switzerland, by precision engineer Robert Schindler, it is a closely held company and is listed on the Swiss stock exchange. Mr. Alfred N. Schindler is chairman of the Board of Directors.
Schindler manufactures, installs, maintains and modernizes mobility solutions for almost every type of building requirement worldwide. The company specializes in latest-technology engineering, as well as mechanical and micro-technology products designed and rigorously tested for comfort, efficiency and reliability.
Schindler products can be found in many well-known buildings throughout North America, including office buildings, airports, shopping centers/retail establishments and specialty buildings.