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Helpdesk Administrator job in Stockport

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Engineering Jobs with Carillion plc
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Job Ref:  CA_39069
Employer:  Carillion plc
Job Type:  Permanent
Country:  United Kingdom
City:  Stockport
Post Code:  SK1
05/10/2016 01:05

Purpose of Role
To provide a customer focused service, dealing with all client / customer requests, and dealing with complaints in an efficient and sensitive manner

Principal Accountabilities
• Receive and process customer telephone requests to ensure the timely and effective completion of work, in accordance with the service level specification. - Ensure that the relevant information is logged into the Carillion database to enable the accurate transfer of information to the appropriate department for action. Provide the department with a task number, and detail to the caller the priority given to their call - Provide an administrative support service to the team (including distribution of mail; typing; filing; and dealing with telephone calls) to maximise time and also ensure a good responsive to customer service. - Regularly review logged calls on the database, to monitor completion times, and ensure feedback is given to the caller in relation to their request. - Ensure completed and partially completed tasks are entered into the database, to maintain the current status of tasks outstanding - Follow the logging procedures for the whole unit and be the focal point for all calls. - Responsible for passing on instructions to staff, recording such action in response to calls, requests etc, so to enable the contract to fulfil its performance targets.

Additional Role Information
Required to work a shift pattern between the hours of 8am and 5pm Mon to Fri to cover the opening hours of the helpdesk.

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