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HND / HNC Help Desk Engineer job in Manchester

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Job Ref:  204725607
Employer:  cv-library.co.uk
Industry:  Civil and Structural
Job Type:  Permanent
Country:  United Kingdom
City:  Manchester
Post Code:  M13
Salary:  £20000 - £25000/annum + 25 days annual leave + pension
05/10/2016 02:45
Job Description

Job Title: Junior Print Help Desk Engineer - Electrical / mechanical - HND or HNC

Location: Manchester based

Basic Salary: 20-25k per annum + benefits


You will be working for a Global client installing and maintaining graphic hardware products . The focus is on customer service and technical telephone support..



* To solve technical issues - troubleshooting
* TTo document technical issues; ensure logging + closure of calls according to guidelines
* To assist internal and external customers (e.g. user, freelancer, colleagues from all business areas, HQ) on-site and remotely on technical questions and issues
* To follow escalation procedures
* To adhere toSLA's
* To provide hardware training and follow up as required to customers and local support agents

To work on a stand alone basis



A professional qualification in a relevant discipline (Engineering, Science) and/or relevant electro-mechanical technical qualifications. This role would ideally suit an Electrical / mechanical graduate with relevant qualifications such as a HND / HNC looking to progress with a Global client.


* HNC or HND electrics
* Driving licence as there will be some Field based activity
* Ideally 2 years work history within the Field
* Expected to work well under pressure within a team or unsupervised
* Effective communications with internal and external customers
* Problem analysis skills
* Planning + execution skills
* Be computer literate
* Good time management skills
* Become compliant with local health + safety regulations
* Out of hours support / standby arrangements may be required.
* Occasional support of customers in other countries (remote and onsite)


* Basic upto 25k
* 25 days annual leave
* Medical
* Pension
* Life assurance
* Sick pay


If you have any questions or would like to apply for this position in confidence, please follow the link below or contact Nikki on:

(Apply online only) or email
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