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Customer Service Analyst job in Harrogate

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Job Ref:  204738618
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
City:  Harrogate
Post Code:  HG1
05/10/2016 03:25
We are currently working with a well established client, based in Harrogate who are looking for a Customer Service Analyst to join their team. To act as first point of contact for all Service Desk administration requests and issues, logging incidents & enquiries from customers and providing support as an end to end process.

This is a permanent, full-time position and the successful candidate would be required to work Monday-Friday 8am-4pm. Training and development will also be offered as previous experience is not necessary.


- Processing all requests for database updates ensuring all are completed within SLA including organising and overseeing Member Key Encryptions

-Administration and Distribution of Extranet Tokens to individual customers

-Password administration

-Completing daily and weekly internal reports, and sending of Member reports

-Processing Member Institute Identification (IIN) requests

-Carry out any other activities allocated by the Manager deemed appropriate for the role


-Spotting and solving problems

-Working to strict deadline & under pressure

-Analytically minded

-Flexible & punctual

-Confident when dealing with customers and external clients

-Admin & Customer Service experience

-High level of accuracy

-Motivated to gain experience and develop within a team


-Written & verbal communication
-Knowledge of Microsoft Applications and good general computer skills

-Organisational and Administrative skills

The company also offers bonuses such as Individual & company bonuses, private medical care, cycle to work scheme, free on site parking, on site restaurant.

If you have administrative & customer service experience, and are able to work well under pressure, apply now! Or call the team on (Apply online only)!


Cordant is acting as an Employment Agency in relation to this vacancy
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