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2nd Line NOC Engineer job in Burnley

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Job Ref:  204730123
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
City:  Burnley
Post Code:  BB11
Salary:  £22500/annum
05/10/2016 03:25
Job Title: 2nd Line NOC Engineer
Location: Burnley (With scope for working from home)
Type: Permanent
Salary: £22,500

The 2nd line NOC Technical Services team operates on a shift basis covering a 24/7 service. The NOC facility, delivers first class support for managed data and voice converged solutions. This is achieved by proactively monitoring and managing customer's networks and services. The NOC ensures that all contracted SLA commitments are delivered by handling customer events efficiently, reducing failure and escalating effectively. This includes capacity management and technical changes to networks in addition to traditional trouble shooting. The Technical Service function of the NOC is responsible for providing all technical aspects of dealing with customer support.

Working in a busy Customer Facing Network Operations Centre providing 1st class 2nd Line Technical Support to our customers across a mix of our core products & services. Key responsibilities will be split between reactive & proactive duties, with reactive being Intermediate troubleshooting, incident management & customer / partner engagement, so excellent customer service skills are essential. Proactive responsibilities will be the monitoring & management of varied service management tools, capturing events, preventing future issues & ensuring optimal performance at all times.

Skills and Aptitudes:
* Excellent Customer Service skills with a strong customer focus
* Ability to deliver a high level of technical competency at all times
* Willingness to be flexible & get involved in all areas
* Self-Motivated & Self disciplined
* Excellent interpersonal skills, willingness to co-operate & work effectively
* Adaptable to change
* Excellent telephone manner

Key Experience:
* Proven technical track record in one or all of (LAN/WAN, Unified Comms, Security)
* Intermediate Wifi skills
* Intermediate Network device principles, i.e. routers, firewalls, switches etc
* Intermediate TCP/IP Knowledge
* Aruba experience
* Checkpoint experience
* Cisco ASA experience

If you would like to be considered, please apply now with your CV attached. If you meet the required criteria then someone will be in touch from our recruitment team
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