|Job Ref:||204725156||Employer:||cv-library.co.uk||Job Type:||Permanent||Country:||United Kingdom||County/State:||London||City:||City of London||Address:||Post Date:||05/10/2016 03:25|
Customer Engineer - 1 st Line Field |
A global market leader in enterprise and mobile communications powering more than 2 billion
business connections and 2 billion mobile subscribers every day, Mitel (Nasdaq:MITL) (TSX:MNW)
helps businesses and mobile carriers connect, collaborate and provide innovative services to their
customers. Our innovation and communications experts serve more than 60 million business users in
more than 100 countries, and 130 mobile service providers including15 of the top 20 mobile carriers
in the world. That makes us unique, and the only company able to provide a bridge between
enterprise and mobile customers. For more information, go to (url removed) and follow us on
To provide 1 st line field engineering support on a range of Mitel and 3 rd party products to our direct client base, indirect client base and support a Mitel network of channels.
The ideal candidate will already be an accredited Mitel Engineer (or have Mitel product experience)
working in a similar role within the telecoms industry diagnosing faults and performing installations.
You will take ownership of users' technical issues and identify appropriate solutions to resolve
service incidents and requests.
Computing or an Engineering qualification would be advantageous
Security cleared preferred to SC or DV level
Aastra MX One experience highly desirable
Voice, IP Communications Networks & Telephony Network Infrastructure
MCD qualification up to version 7.1
Intermediate to advanced level knowledge of methods of remote access would be
Have proven analytical, evaluative and problem-solving abilities
Must be flexible over working hours
For further details, please apply online