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1st Line Engineer job in Birkenhead

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Job Ref:  204736222
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
City:  Birkenhead
Post Code:  CH42
Salary:  £18000 - £25000/annum
05/10/2016 03:26
1st Line Engineer / Birkenhead / £18-25K

The company

A Leading legal firm situated in the North West are looking to hire a First Line Engineer to jon their existing force and hit the ground running. The ideal candidate will experience in the following

The role

- Provide 1st line support: answer support queries either directly or via phone or email
- Log calls on the IT Service Desk
- Ensure timely feedback and set expectations with clients
- Maintain and update internal documentation and database systems in a timely manner
- Maintain details of detected software / hardware problems
- Monitor the support ticketing system
- Escalate with external support when necessary
- Observe and maintain confidentiality in relation to all correspondence and communications
- Support users in the use of computer equipment by providing necessary advise and appropriate level of support
- Any other ad-hoc duties as and when required by the business

The candidate

- A strong knowledge of Microsoft based operating systems with emphasis on Windows desktop OS, Windows Server OS
- Knowledge of Legal case management systems and specifically Lexis Nexis Visualfiles will be considered and advantage
- Basic understanding of PC hardware set-up and configuration
- Knowledge of Active Directory , Citrix, Microsoft Exchange and VMware. OS Imaging solutions will be considered an advantage
- Excellent communication and interpersonal skills
- The ability to adapt to change
- Positive and flexible attitude

1st Line Engineer / Birkenhead / £18-25K
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