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Billing Analyst - Telecoms, Telephony Services, IT Services job in West London

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Job Ref:  204736071
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
County/State:  London
City:  West London
Post Code:  W1
Salary:  £20000 - £30000/annum
05/10/2016 03:26
Billing Analyst - Telecoms, Telephony Services, IT Managed Services

Hosted Telephony, VOIP, UC, Billing specialist

My client are a leading Hosted Telephony provider based in West London. I am seeking a billing analyst with experience at a Telecoms provider/ IT managed service provider.

Support and ensure the monthly Bill Run is generated accurately

- Analyse and check billing queries to ensure accuracy of billing and where applicable generate invoice credits

- Proactively provide advice on changes which increases the accuracy of every bill run

- Respond and Resolve Billing related queries both Internal and External

- Support the business with requests for billing analysis and reporting

- Review and amend pricing by Partner and Customers where required.

Billing Queries:

- Track all known issue emails into the relevant log report (Credit Tracker)

- Liaise with Billing Manager with regards to customer credits and discuss

- Prioritise issues based on importance, value and age

- Reconcile and Calculate credits due and add to Credit Tracker

- Respond in timely manner to all customers on billing queries for external and internal clients

- Follow up with customers providing regular feedback until customer sign off

- Ensure deadlines are met in a timely manner
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