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IT Support Technician - 2nd / 3rd Line job in Swindon

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Job Ref:  204735772
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
County/State:  Wiltshire
City:  Swindon
Salary:  £30000/annum + Benefits
05/10/2016 03:26
We are currently recruiting for a 2nd / 3rd Line IT Support Technician to join an established team within a very busy environment.
This is your opportunity to join a Company that are not only established in the Swindon area, but are looking to take expand throughout the entire UK.
You will be working for a multi-award winning Company, who have a passion to develop and reward their staff.
The ideal Candidate must have strong Desktop Support Skills along with a solid experience of supporting a Windows Server environment.
Proven experience supporting Active Directory, Group Policies and Domain environments is required. Experience with Cisco would also be advantageous.

The Package:
• Highly competitive salary of £30,000 per annum plus additional bonus
payments, incentives + Company and Department activities.
• Amazing opportunities for career development and progression within a
vibrant and lively team
• Childcare vouchers
• Eye care scheme

Duties and Responsibilities will include, but not be limited to:
• Deliver 2nd / 3rd Line Support to the business, building strong working
relationships with staff and clients
• Achieve targets to maintain productivity, quality and service standards
• Maintain the appropriate level of functional, technical expertise and
knowledge of product, procedures, services and systems
• Take ownership for assigned projects and tasks, completing them within
designated timeframes
• Manage and configure Active Directory and configure Group Policies
within the CIS Guidelines
• Ensure all policy documentation, security systems and asset database is
kept up to date
• Manage SLA's to deliver agreed quality standards in line with company
• Support with projects and new implementations
• Support the out of hours IT helpdesk as and when requested, supporting
the business at all times and communicating effectively during these hours
• Deputise in the IT Manager's absence

Essential Skills and Competencies required:
• In depth knowledge of Windows 7 & 8
• Excellent knowledge of Active Directory, Group Policy and Domain
• Competent in the use of Microsoft Office 2010/2013 especially Excel
• Knowledge of Anti-Virus systems and relevant security standards
• Experience of WSUS (Windows Server Update Services)
• Knowledge of BYOD (Bring Your Own Device)
• Imaging
• Client / customer relationship skills
• Planning and organisation skills
• Analytical skills
• Market risk and business awareness
• Knowledge of the risk framework
• Ability to work within a pressurised environment

If you are looking for a new exciting and challenging career then we would love to hear from you
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