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2nd/3rd Line Support job in West Sussex

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Job Ref:  204733323
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
County/State:  West Sussex
City:  West Sussex
Salary:  £40000 - £55000/annum
05/10/2016 03:26
Position: 2nd/3rd Line Support
Location: West Sussex
Salary: £40000 - £55000 per annum
Job Type: Full Time

The company client is a major Insurance leading business who are now at an exciting point in their lifecycle. They are actively seeking to appoint a driven and innovative 2nd/3rd Line Support to join their vibrant team office based in West Sussex. The ideal candidate will be an ambitious individual with a background in the Insurance sector.

Key deliverables for this role:

* Perform conceptual systems and data architecture design work
* Install, configure and deploy commercial vendor applications and assist with internal applications deployment
* Perform application and data upgrades and updates
* Analyze existing applications to improve efficiency and reliability
* Serve as Actuarial Systems Support primary point of contact
* Support issue troubleshooting/identification and resolution process
* Provides Tier 1 / Tier 2 support for:
* Non-critical issues during regular business hours
* Critical (Severity 1) issues during both business and off-business hours
* Ensure adherence to IT Systems policies and procedures
* Support standard corporate IT functions such as Audit, D/R, IT Systems Platform changes and migrations, Strategic Planning, etc.

The successful candidate must have the following background and skills:

* Bachelor's degree in Computer Science, Information Systems or related field
* 3+ years of SQL Server experience
* 3+ years of MS Office, especially Excel and Access, experience
* 3+ years of Systems Architecture and Infrastructure experience

o OS, configuration, data storage, virtualization
o Resource management and optimization
* 3+ years of Systems/Applications implementation, configuration and deployment
* Ability to mine and analyze data
* Experience with various Systems Management tools and applications
* Must have strong written and verbal communications skills

o Communicate and interact effectively with business units managers
* Ability to effectively summarize complex IT issues
* Ability to handle multiple requests simultaneously (multi-tasking)
* Ability to meet tight timelines and work during off-business hours as needed
* Must be organized, detail-oriented and have strong commitment towards high-quality deliverables
* Must be a self-starter with ability to identify trouble areas, propose viable solutions and see them through deployment

If you are interested in this position, please forward your details to us
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