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2nd Line Bureau Support Engineer job in Hereford

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Job Ref:  204733217
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
County/State:  Herefordshire
City:  Hereford
Post Code:  HR4
Salary:  £25000 - £30000/annum
05/10/2016 03:26
2nd Line Bureau Support Engineer - Hereford - to £30k + bens

You will be required to work in the HSA (High Security Area)/Bureau; a high security environment where data security and access control is heightened beyond the company's live environment, in accordance with EMV and PCI regulations.

You'll be responsible, as part of the Bureau Team, for ensuring that systems and network hardware, inclusive of servers, firewalls, routers, switches and software are maintained to the required EMV standards.

You will be responsible for the development and implementation of policy and procedure in accordance with EMV regulations.

You'll carry out agreed procedures in relation to installation & removal of hardware & software from the Bureau environment, and ensure daily functions within the Bureau are maintained & improved.


MSCE, MCITP, CCENT or significant proven experience.

Degree or equivalent qualification desirable.

Windows Server 2003/2008 operating systems, including Active Directory Domain Services, DNS, DHCP, IIS, SQL Server 2005/2008, SharePoint, file and print services, Exchange Server 2007/2010.

A good understanding of networking principles, including TCP/IP, (Routing, VLANs, WANs, Wireless, etc), topologies and security standards.

Familiar with Cisco Call Manager, unity and the ability to operate Cisco network equipment at a basic level.

Knowledge of scripting in various languages (Batch, SQL, VB), and an appreciation of high level programming languages (C++, C#, or similar). To work on bespoke applications both inside & outside of the bureau.

Technical knowledge of company network infrastructure and applications (training provided).

Ability to prepare and maintain documentation to the highest standards of presentation with the use of correctly written English.

Clear focus on the provision of the highest quality service in support of the Company and its clients.

Able to communicate effectively at all levels and work as part of a team or alone as required.

A competent ability in displaying time management by prioritisation and organisation of tasks with technical projects.

Active directory, account management, network permissions and group policy .

Server and application virtualization.

Network storage devices.

Print servers.

Excellent customer service and communication skills, written and verbal.

Experience supporting and administering Windows operating systems (windows servers, Exchange, Active Directory, etc.).

Extensive knowledge of Service Desk environment and ITIL framework.

Disciplined, self-organised and motivated to learn and improve.

Must hold a current, full driving licence.

Flexibility and adaptability in a frequently changing environment
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