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1st Line Technical Support Engineer job in Castle Donington

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Job Ref:  204733178
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
County/State:  Leicestershire
City:  Castle Donington
Post Code:  DE74
Salary:  £18000 - £22000/annum + on call
05/10/2016 03:26
1st Line Technical Support Engineer

An exciting opportunity has become available to join a growing organisation and their technical team as a Technical Support Engineer. This role would be primarily 1st with some 2nd line, with some project work included.

The salary is from £18,000 - £22,000, depending on experience. There is also an on call rota which would be compensated for.

Reporting to the IT Manager you will provide 1st line technical support for hardware and software incidents, including:

• Answering all requests to the IT Help-desk promptly and politely
• Assessing the nature of incidents and dealing with them accordingly, by either implementing a first time resolution, or by escalating the issue to the Technical Engineer or IT Manager, ensuring that a response is given within agreed timescales
• Diagnosing and resolving technical issues
• Providing desktop and server support
• Provide out of hours on call support to the business

The ideal candidate will possess the following skills and qualities:
• Good problem solving skills along with the ability to maintain calm under pressure and an excellent phone manner. Keen problem solver, using any and all resources to provide multiple solutions

• Basic understanding of Windows based PC hardware set-up and configuration, including virtualised environments. A methodical and structured approach to problem solving

Experience of:
• Microsoft Windows 7 / 10
• Microsoft Office 2013 / 365
• LAN/Wireless Networks

Full driving license.

• Microsoft Windows Servers
• Active Directory and Group Policy Management
• Sophos Anti-Virus
• IT Security (ISO 27001)
• Multifunction Print Devices
• Avaya IP phone systems
• Citrix XenApp 6.5
• VMWare ESXi

If this is something that you would be great for, apply now
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