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1st Line IT Support Analyst job in Preston

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Job Ref:  204733082
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
County/State:  Lancashire
City:  Preston
Post Code:  BN1
Salary:  £22000 - £26000/annum
05/10/2016 03:26
1st Line IT Support Analyst

Salary: £22,000 - £26,000 dependant on experience

Working Hours: 08:00 - 17:00 Monday - Friday

The Candidate

This role is an exciting opportunity for an enthusiastic people focused individual looking to work within a leading food manufacturer. Candidates should have a strong emphasis on people skills and be ambitious to learn. This is a rare opportunity to start your career within a growing company with exciting technology projects on the horizon.

Your technical knowledge should cover as many of the following as possible:

* Windows XP/Windows 7
* Office 2007/2010/2013
* Active Directory
* Windows Server 2003/2008/2012
* MS Exchange 2010
* Networking - Servers, PCs, Mobiles, Firewall, Wi-Fi
* Dynamics NAV
* MS SQL Server / MS Access
* Report Building

This is a rare opportunity to gain skills in Microsoft Dynamics (NAV) as you support and work alongside our consultant and developer. No prior experience is required although you will be expected to learn quickly and support users with NAV. Any experience using NAV would be advantageous.

The Role

An exciting and rare opportunity for an enthusiastic people focused individual to be part of a team within a long established company. This role suits anyone with a keen interest in IT Support, looking to develop new skills and progress their career within IT.

Working as a Helpdesk/Support Analyst your key responsibilities should include:

* Operation of a help desk facility for users throughout the business by providing desktop and hardware support
* Resolving IT Support issues, aiming to resolve as many calls as possible as first point of contact
* To escalate calls internally and with third parties
* Responding to "How do I.." queries
* Liaise with our NAV consultant and developer to assist in our upcoming projects
* Develop and implement new IT systems into the business
* Training and coaching of IT systems
* Define and implement IT policies, procedures and best practices
* Ensure daily back-ups are taken on and off site
* Work closely with the management team to identify, develop, implement and support cost-effective technology solutions for all aspects of the business

The Company

Our client is a market leader within the food industry and a multi award winning organisation. You will be working part of an enthusiastic and growing team with the opportunity to develop within this privately owned business
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