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Technical Operator job in Dunstable

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Job Ref:  204732951
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
City:  Dunstable
Salary:  £20000 - £22000/annum Competitive salary + excel
27/10/2016 03:23
Sopra Banking Software – part of the Sopra Steria Group provides IT processes, and system solutions to retail banking and asset finance customers. We have operated across Europe, the Middle East, Far East, and Africa for over 40 years. Sopra Steria Group employs 38,000 people operating in over 20 countries worldwide. We have a clear strategy to expand our reach globally, whilst continuing to serve our core markets.

We are now looking for a Computer Operator / Technical Operator to work with our Managed Services team in Dunstable. This is a key service, working within live production environments, and attention to detail, quality and getting things right first time are essential.

The Technical Computer Operator role is to provide scheduling and monitoring of batch jobs for our customers, covering both their normal business activity as well as projects.

After an initial training period, due to the nature of the work there is a shift pattern, 2 shifts working Mon-Fri, 07:00 – 15:30 and 09:30 – 18:00 on alternating weeks, and additionally each team member taking a 1 week in 5 turn on a late shift Mon-Fri 17:30 – 00:00 and Sat 17:00 – 00:00.

As the ideal candidate you will:

• Have minimum of 2 years working in an IT role.
• Be an excellent team player, but able to work independently when required.
• Ability to manage own workload
• Flexibility in working hours, and prepared to work on a rolling rota
• Meticulous attention to detail
• Strong verbal and written communication skills, with both internal and external clients
• Positive attitude to trying out different things and offering innovative solutions

The roles key responsibilities are:

• Working with a Helpdesk Queuing System, to ensure the workload is monitored and actioned when required.
• Resolving, progressing or escalating calls appropriately and in line with customer SLA’s
• Using the batch scheduling system to configure and define customer batch jobs in line with customer and regulatory requirements and documenting accordingly
• Assist the smooth transition from testing to production support mode.
• Following the company’s change process whenever a modification is required on customer systems
• Working in conjunction with other Sopra teams as per customer and workload requirements
• Provide regular updates, escalating where applicable, to the Operations Team Leader and customers on urgent issues, following the Critical Incident Management process where applicable.
• Provide feedback into quality initiatives and service improvements to ensure the quality of product or service is maintained and improved upon.
• Supporting the production of team documentation and procedures
• On a rota basis, ensure all Operations reports and statistics are kept up to date and issued accordingly
• Ensuring day to day jobs are executed and communicated accordingly

Sopra Banking Software offer unrivalled opportunities to do meaningful work as you engage with a dedicated team of like-minded professionals - people determined to change the practices of business; increasing efficiency and improving the look and feel of technology for end users.

We provide the opportunity to learn and develop new skills and contribute to the advancement of your field - thinking ahead begins now. We are committed to helping you grow and share your expertise while developing a diverse and esteemed network of colleagues from around Europe.

You'll also enjoy a competitive salary, pension scheme, and excellent benefits package.

So what are you waiting for? Come and join our team and take your career to the next level
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