|Job Ref:||204732319||Employer:||cv-library.co.uk||Job Type:||Permanent||Country:||United Kingdom||County/State:||London||City:||Farringdon||Address:||Post Code:||GU34||Post Date:||05/10/2016 03:27|
JOB TITLE: Provisioning Agent |
As a fast-growing department in TalkTalk specialising in future telephony technologies, we are increasing our team with this additional role in our Service Delivery department.
Working as part of a team but responsible for your own great performance, you will be the first point of contact for our clients contacting us about orders or queries by telephone or email.
Your role will involve fantastic customer service by communicating with the client and following existing processes to fulfill their orders through web-portal ordering tools and contacting other team members or third party suppliers to complete requests in a friendly and timely manner.
Reporting to the Service Delivery and Billing Manager, you will ensure that all queries are dealt with swiftly or escalated to the correct team whilst maintaining communication to the client at all times.
Good communication skills, both written and verbal and the desire to learn are the key essentials for this role. Whilst telephone answering experience is preferred, this is not essential and we will consider all candidates with an interest in how technology works and who are enthusiastic about offering amazing customer service and learning on the job from a team of highly skilled people.
You will be expected to be professional and friendly, whether dealing with clients, suppliers or co-workers and want to work in a fast-paced, technology company.
If you always champion the customer and want to work for a business which loves disruptive technologies, then you might be the person for us.
To be considered successful you will:
• Be great at teamwork and working alone
• A Methodical Approach to problem solving
• Strong Verbal and written skills
Be great to also have:
• An interest in technology
• Telephone Helpdesk Experience
• Customer Service Experience
It's an exciting time to be a part of TalkTalk as we lead the way as the UK's leading provider of value for money landline, broadband, mobile and TV services with a customer base of over 4 million amid continued growth. With a commitment to developing its talent, TalkTalk offers a genuinely diverse, safe and supportive work environment, where "actions not words" fosters a culture of achievement and personal development.
In return, we offer employee benefits that are second-to-none and include attractive discounts off our exciting range of products and services, and a challenging but supportive work environment within a highly innovative division of TalkTalk. We believe that working at TalkTalk is more than just a job. With a commitment to developing talent and putting our customers and the wider community at the forefront of everything we do, we believe that TalkTalk really is a Brighter Place for Everyone!
If you are interested apply now through the online application link