|Job Ref:||204725229||Employer:||cv-library.co.uk||Job Type:||Permanent||Country:||United Kingdom||County/State:||Berkshire||City:||Reading||Address:||Post Code:||RG2||Salary:||£27000 - £30000/annum||Post Date:||05/10/2016 03:27|
1st Line Support Team Leader / Support Team Lead - ITIL - Windows - Active Directory - SLA - Reading - £27,000 to £30,000 per Annum. |
1st Line Support Team Leader / Support Team Lead urgently required to work with my client a leading IT Services Provider with offices in the Reading area. This role has become available due to a rapid increase of end client demand, we therefore need an experienced 1st Line Support Team Leader / Support Team Lead to hit the ground running by leading the existing 1st Line Support Team whilst also being heavily involved with the day to day support of support demands.
Your experience and skill set:
* Proven ability of managing resource levels to ensure that SLA's are met.
* Solid technical 1st Line Support experience coupled with experience of leading technical staff.
* Accredited to ITIL V3 Service Management foundation.
* Confident with ensuring that escalated issues are resolved / escalated further within agreed timescales.
* Able to manage the performance reviews and personal development plans for each analyst on the team in conjunction with the IT Help Desk Manager.
* Excellent communication skills both verbally and written.
This is a fantastic opportunity for an aspiring 1st Line Support Team Leader / Support Team Lead that is looking to take the next step in their career. There is a highly competitive salary on offer coupled with a structured a career progression program. If you feel like you match the requirements listed above then please apply today for further information.
1st Line Support Team Leader / Support Team Lead - ITIL - Windows - Active Directory - SLA - Reading - £27,000 to £30,000 per Annum.
Capita IT Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.
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