Search Jobs

Hold CTRL to choose multiple sectors (up to 3)


Hold CTRL to choose multiple sectors (up to 3)

Helpdesk Analyst job in Hampshire

  • Show me jobs like this one
  • More jobs from this recruiter
  • Email this job to a friend
  • Print this job
Job Ref:  204735052
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
City:  Hampshire
Post Code:  GU12
Salary:  £20000 - £25000/annum + Exc Bens
05/10/2016 03:27
1st/2nd Line Helpdesk Analyst

My client, a well-established software solutions organisation is looking for a 1st/2nd Line Support Technician to join a very friendly, expanding team. My client has a 30 year history working within the hospitality, retail and catering sectors with some of the UK's largest & most-recognizable brands.

As a result of both continued expansion and the continued development of a product portfolio, an opportunity has arisen for a Support Technician to join the Support Team. The Helpdesk Analyst will provide 1st/2nd line service desk support to customers. You will assist them with hardware and software problems via phone, email and in person within the organisation's EPoS environment.

Skills Required/Duties:

* Experience in Installing, repairing, diagnosing, maintaining and upgrading all Software and Hardware.
* Troubleshooting technical issues within a prompt timeframe.
* Install, upgrade, support and troubleshoot in house EPoS Application.
* Taking ownership of support calls until a satisfactory resolution is reached.
* Escalation of complex issues to 2nd and 3rd line support.
* Diagnose and quickly resolve a wide range of EPoS, Windows, and networking problems to help minimize downtime.
* Troubleshooting network connectivity in a LAN/WAN environment.
* Install, upgrade, support and troubleshoot EPoS hardware such as printers, cash drawers, and line displays.
* Participation in on-call rota for weekend and bank holiday support.

Desirable Technical Skills:

* Sound understanding of EPoS operations as well as business related processes and procedures
* Understanding of Server/Client setups
* Understanding of TCP/IP Networking principles for troubleshooting purpose
* Experience in using VNC and other remote access tools
* Excellent technical knowledge of PCs and desktop hardware
* Experience of Microsoft SQL Server
* Experience of all Windows Operating Systems
* Experience of Microsoft Services and Web Services
* Knowledge of routers and switches, as well as firewalls
* TCP/IP Experience
Copyright © Rengineeringjobs.com Job Board 2011  | Powered by JobMount Job Board Software