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3rd Line Infrastructure Support Technician job in Gloucestershire

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Job Ref:  204730814
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
County/State:  Gloucestershire
City:  Gloucestershire
Salary:  £28000 - £300000/annum
05/10/2016 03:28
3rd Line Infrastructure Support Technician
Salary C£30K

An experienced 3rd line infrastructure technician is required to join a busy infrastructure team, supporting the infrastructure and internal users, ensuring the continued smooth running of their systems. You will be working alongside the Service Delivery Manager and will take a more proactive approach to maintaining and developing the network and server infrastructure that all the applications run on.

* Create, maintain and develop detailed documentation to assist with the provision of 1st line support
* Be an escalation point for 3rd line issues passed to them by the helpdesk
* Accurately log and record all interactions and resolutions using our helpdesk software
* Be part of a monthly on call rota for basic out of hours support and escalation

Essential Skills and Experience
* Strong and demonstrable troubleshooting skills and a keen eye for detail
* Able to work on own initiative and be part of a larger team of differing skills
* Experience working in a helpdesk environment as a 3rd line escalation point
* Full UK driving license
* Willingness to travel to any of our UK sites

Technical Skills and Experience
* VMware/ESX platforms support, maintenance and implementation
* Windows Server Support and maintenance
* Office 365 and Exchange hybrid environment
* HP/Cisco switches and networks!
* Monitoring technologies and best practices

If you have the required experience and you would like to find out more about this position, please apply ASAP
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