|Job Ref:||204727592||Employer:||cv-library.co.uk||Job Type:||Permanent||Country:||United Kingdom||County/State:||Hertfordshire||City:||Borehamwood||Address:||Post Code:||WD6||Salary:||£20000 - £22000/annum||Post Date:||05/10/2016 03:28|
1st Line Support Technician|
Primary Location: Hertfordshire-Borehamwood-Partnerships in Care Central Offices
Salary: £20,000 - £22,000
Work Pattern: Full-time
Shift Pattern: Monday to Friday
Hours Per Week: 37.5
Partnerships in Care is one of the UK's leading providers of independent specialist secure and step-down care across the UK.
With hospitals around the country, 30 years of experience in our sector and highly skilled and experienced teams, we help patients and commissioners find the right care pathways without the need for multiple reassessments.
Our 1st Line Support Technician role involves:
•Responding to all assigned IT jobs within agreed SLA's
•Documenting all actions undertaken on each IT ticket
•Meeting Daily KPI's
•Assisting with assigning jobs to the correct IT Technician within the department or external to the department.
•prioritising all assigned jobs.
•keeping the users updated with progress on all assigned jobs.
•Using the tools provided and authorised for, to support the PIC IT infrastructure.
•providing additional support to the IT Helpdesk Phone line during busy times/breaks
•Providing ad-hoc assistance when required.
You must be able to work flexible hours
To be successful as 1st Line Support Technician, you'll need:
•Previous Customer Service experience including telephone communication.
•IT knowledge of hardware and software terminology.
•Ability to work within deadlines and within agreed SLAs and the ability to multi task and prioritise.
•Experience in troubleshooting 1st line desktop, network, server and printing support issues.
•Experience of Microsoft desktop and server operating systems.
•Basic knowledge of IT networking.
About our benefits
In return for your expertise and hard work, we offer a wide range of benefits:
•25 days annual leave plus bank holidays (at commencement of employment)
•A Group Personal Pension Plan (GPPP)
•Private Medical Insurance Scheme
•Free meals while on duty
•Carefirst - Employee Assistance Services
•Continuous learning and development
•Personal health insurance