|Job Ref:||204726888||Employer:||cv-library.co.uk||Job Type:||Permanent||Country:||United Kingdom||County/State:||Wiltshire||City:||Swindon||Address:||Salary:||£24000 - £26500/annum||Post Date:||05/10/2016 03:28|
Technical Support Analyst - £24,000-£26,500 - Swindon, Wiltshire |
My large Swindon based client are looking to bring on board an experienced Technical Support Analyst to join their existing team due to the growth an expansion of the business.
You will be working to support the bespoke applications the business produces so having an excellent level of customer communication and confidence of working with end users and third parties is a key part to the role.
You will be tasked with ensuring all the support queries (which may come via phone or email) are resolved within specified SLAs, carry out troubleshooting and fault diagnostics until issues are fixed and you must have a good level of experience to recognise and identify bugs and then subsequently escalate them to the relevant department for investigating.
In addition to being technically well rounded when it comes to using Windows, SQL Server and Windows Server, you must also be comfortable in working with bespoke applications as well. Once you are familiar with the bespoke applications of the business, you will be able to understand what the customers are looking to achieve in a non-technical way, and then be able to translate that into a software spec. So any experience of working with software and development would be a great addition for this role.
As well as the exciting opportunity on offer here, the company also provide a very generous benefits package so by taking the job here could open a lot of doors for your career! For more information on this, please get in touch with me on (Apply online only) or email me at ben @ jiyuconsulting .co. uk
Technical Support Analyst - £24,000-£26,500 - Swindon, Wiltshire