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Operations Manager - Leeds job in Leeds

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Job Ref:  204737513
Employer:  cv-library.co.uk
Industry:  Civil and Structural
Job Type:  Permanent
Country:  United Kingdom
County/State:  Yorkshire
City:  Leeds
Post Code:  LS7
Salary:  £35000 - £40000/annum
05/10/2016 03:44
Position : Operations Manager

Based : Leeds

Position Summary:

You will have had previous experience dealing with service engineers and the prioritising of their daily work allocation.A fantastic opportunity has arisen with a progression in the future to possibly become the company Managing Director.

Based at our clients HQ in Leeds which has been established for over 30 years they are a market-leading provider of commercial laundry and dishwashing equipment sales, rental and maintenance solutions to a wide range of sectors including nursing homes, housing associations and hotels to name a few being partners to a few of their machines leading range names.

You will manage office and approximately 10 field based service engineers and associated operations on a day to day basis, building and maintaining a suitable team to achieve targeted results. You will keep abreast of change and opportunity within their industry sector and continuously develop systems and process to maximize the deployment of their resource. You will recognize and embrace the critical importance for success in this role to their reputation and standing as market leaders for high quality "service without compromise".

Key Accountabilities:

Profitability of Operations:

Ensure that the department remains profitable in line with targets agreed.

Produce reports of measured statistics and analysis of the contribution elements to the profit.

System & Process: (training can be provided)

Take responsibility for the development and maintenance / review of clear documented process sheets to explain "how we do it here" for all procedures relevant to each staff position.

Develop and maintain a clear written strategy that is relevant to our agreed objectives, makes clear each department`s contribution to the plan with measurable KPIs.

Office Team:

Take responsibility for keyholder staff, opening and closing of the HQ premises within agreed timescales.

Understand and continuously develop roles and responsibility within the office team with clearly communicated KPI`s.

Create a multi skilled office department where each staff member can provide necessary cover for the department to remain effective in the event of unexpected absence.

Develop and maintain teamwork between Office staff and remote engineers with effective communication processes.

Health & Safety (Training can be provided to hold a formal qualification)

Take responsibility for day to day H&S of all workshop and off site activity ensuring relevant staff are trained, aware of their responsibilities, and capable of tasks given.

Ensure all engineer vans are equipped with a suitable first aid kit and engineers know how to report accidents. Maintain a register of qualified First Aiders and ensure first aid kits are maintained at our business HQ.

Ensure all accidents are recorded in the accident book and any reportable accidents are reported to the relevant authorities (HSE - RIDDOR).

Conduct and record Accident Investigations ensuring that suitable training and actions are taken to learn from the incident and ensure no recurrence.

Manage Resource /Systems:

Stock: Ensure that all requests for service, installations & deliveries are completed within the agreed timeframes in full compliance with the appropriate standards.

Keep all "Servicelife" records up to date - including Visits - Installations - Products - Service contracts.

Ensure Annual Maintenance visits are completed as scheduled.


Monitor staff capability for roles assigned and measure effectiveness against suitable KPI`s agreed in the relevant Positional Contract. Maintain and adjust individual KPI`s relevant to individual development and the needs of the business.

Facilitate inter dept meetings to ensure smooth transfer of information and co-operation.

Maintain the Holiday Calendar and control authorized absence to ensure they always have sufficient staff in each department to cater for demand.

Ensure that we have sufficient technical expertise in our Service Department to effectively maintain the portfolio of products supplied by the company.


Develop and continuously improve training modules to raise individual performance capability and address any non-conformance issues.

Maintain a register of training records & competence.


Ensure that sufficient stock is maintained at HQ and in each van. Monitor stock transfer system to ensure it remains effective.

Monitor procurement of spare parts to ensure we get best possible buy in prices.

Manage Service Dept Fleet Maintenance:

Maintain records of our vehicles ensuring that break down cover is in place.

Ensure vehicles are serviced regularly, MOT certificates are valid, insurance is valid, mileage is kept within the limits of any leasing agreements.

Keep an up to date record of engineers driving license information to ensure they are current.

Keep records of any incidents or damages (reported to MD).

Identify & Complete Tenders in timely manner:

Ensure that any tenders relevant to our operations are identified and applied for. Once received by the company they are completed and all required documentation is submitted on time.

Maintain our ISO 9001 & 14001 Accreditation: (training can be provided)

Keep all registers and records up to date and manage the annual inspections on behalf of the company.

Keyholder Responsibility:

Ensure you are available to open up and lock up when required. Take responsibility before leaving to ensure that the building is secure with all lights and any heating appliances switched off before leaving.

Ensure that the alarm is set and door locked on leaving.

Report immediately to Managing Director if any keys or entry fobs are lost.

Human Resource:

Responsibility for recruitment from placing adverts, pre screening cv`s, interviews, job offers, induction process, maintaining suitable contracts of employment and company handbook revisions in line with changing legislation and the needs of the company. Manage Capability and Disciplinary issues via liaison with our support experts at Peninsula.

Manage the salary bandings relevant to skills and keep the elements contributing to bonus payments relative to needs of the organization.

Maintain records of any sickness and investigate where appropriate.

IT Systems:

Understand and utilize all IT systems available on our network relevant to operational efficiency. Monitor engineer`s reports daily to understand the nature of their daily work and monitor efficiency.


Maintain acceptable standards of performance across all areas of the business related to communication (verbal & written) personal presentation and competency in related work roles.

Attributes & Behaviours:

A Service Manager leader, with the ability to develop and maintain effective systems and process.

Ability to develop, inspire and lead a team.

Ability to adapt to change and identify market opportunity.


Academic/Technical Qualifications - Management / leadership

Knowledge and Experience -Previous experience of managing technical service teams

Computer Skills Sound ability to work with Word, Excell, Powerpoint etc

Service Industry Experience and Work history with similar challenges

Leadership/Management experience/capabilities -work history of similar roles / success

Communication Skills - Ability to inspire with verbal, written & personal presentation

Key Relationships:

Within the Company include:

Engineers (Field Based)


Planning Team.



Leadership Team.

Managing Director.

External to Your Company:


Advisors (Peninsula).

Key Customers.

Training Providers
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