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Field Service Engineer - Lab Instrumentation job in Ferndown

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Job Ref:  204734610
Employer:  cv-library.co.uk
Industry:  Civil and Structural
Job Type:  Permanent
Country:  United Kingdom
City:  Ferndown
Post Code:  BH22
Salary:  £30000 - £35000/annum Depending on exp
05/10/2016 03:45
Our client's vision is to design and develop sophisticated, cutting edge, high value instruments for research laboratories developing new biological pharmaceutical drugs for treatment of a wide range of diseases including cancer. Their products are used by pharmaceutical and biotech companies all over the world as an integral part of their research and development processes.
As a result of recent success they are growing quickly and are looking for an enthusiastic, energetic and highly talented Field Service Engineer to expand the Support team.
Field service engineer
UK based, worldwide coverage
Mechanical, electrical and software experience - working in life sciences, but experience in this field is not essential
About the role

70% of the role will be travelling within Europe, USA and ROW to carry out installation and commissioning of life science equipment - you will be required to carry out customer training as required in the use of the instrumentation
• Troubleshooting and problem-solving of instrument and customer issues
• Calibration, repair, maintenance of various lab instrumentation
• Customer support via e-mail and telephone.
• Documentation for all service work performed
• Understanding of electro-mechanical instrumentation
• Self-management of work load, appointments, planning and customer requirements
• Basic electronics, soldering, use of related hand tools, calibration and test equipment
• Diagnose and fix instrument issues (bad sensor, loose wire, etc.)
• IT Skills - add remove software/drivers, troubleshoot IT Faults
• Document and report back faults/fixes to R&D and Software teams
• When not travelling, you will be required to service instruments in-house in Wimborne, Dorset
Physical Requirements: Ability to lift up to 20Kgs.

Salary: Up to £35K - depending on experience
This looks a real 'passport in the pocket' type role - I note that 70% of the time they will be away, how long are they away in terms of periods - or is it hard to gauge?
If it is Europe we usually try to get them to see more than one customer, so it may be a case of visiting at least one more customer in the same area. That being the case they would be out the entire week, or if they cannot visit another customer then they would probably be out Monday to at least Wednesday. If it is US and ROW then it would be Monday to Friday out of the office. There is no need to be away any longer than a week when it is USA or ROW.

Life Sciences is a very niche area - would you consider applicants from other sectors - and if so, what?
The main point is that the candidate has an understanding of the environment they will be working in, as long as they have the skill sets required it is not too important that they don't have a life science / lab background, as full training will be given on the instrumentation.

Is there a handover or training period? There would be an training programme carried out in house for the first 2 weeks of training and then they may probably accompany an engineer on their first install so they can see what takes place - after that they are on their own.

What core hours will they be working when back in the UK? It would be 9am until 5.30pm - with a 30 minute unpaid lunch break or they may come in earlier and leave earlier - depending on the work load. We are quite flexible but it would be down to their line manager.

Salary of £35k dependent on experience, do they receive any bonuses or extra when away overseas? There are no bonuses paid. All travel expenses are paid up front by the company, so we book their travel and accommodation and car hire (if needed) they would be given currency to take with them for incidentals and then anything else such as their food, they would pay for up front and claim it back via their expenses.

Is there a package - pension, holiday and so on? Standard auto enrolment pension scheme will start on 01.04.17, it would be 25 days holiday plus the 8 bank holidays. We close over Christmas so they would be required to save 3 days of their annual leave to cover this
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