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Technical Specialist job in East Midlands

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Job Ref:  204726655
Employer:  cv-library.co.uk
Industry:  Civil and Structural
Job Type:  Permanent
Country:  United Kingdom
City:  East Midlands
Salary:  £26000 - £29000/annum + Company Car
05/10/2016 03:46
Technical Specialist/Senior Engineer - Ricoh/Canon -Midlands- £26,000-£29,000 + car

A leading Managed Print Services Provider in the UK is currently looking to recruit a Ricoh and/or Canon Senior Service Engineer/Technical Specialist to cover the Midlands.

The Person
• An experienced Technical Specialist/Senior Service Engineer with a strong background in the service and maintenance of photocopiers, printers and multifunctional devices
• High level of company in relation to diagnostic fault finding
• Recent experience on Ricoh and/or Canon MFD's
• Networking skills are essential and exposure to software installs as the role with involve configuration and installation of new kit and software, as well as maintaining the fleet & solutions
• Papercut, Safecom, Equitrac, Autostore and/or similar solutions experience
• Excellent communications skills and a full UK Driving License are essential
• Candidates will be field based Technical Specialists and will ideally need to be living West or East Midlands
• Willing to travel as this person will cover the whole of the Midlands
• Need to be a self-starter and motivated
• To have basic supervisory skills
• High level of IT skills, In relation to networking

The Role
• To provide 2nd level of problematic escalations
• To improve the performance of the West/East Midlands by Supporting the Service Engineers through assisting in the implementation and making sure the correct service procedures are being carried out to a high standard
• work closely alongside the Supervisor & the Service Manager providing technical support and general input into the management of the service department
• To inform the Service Manager of any customer, equipment & Engineer related issues
• To maintain and Repair the full range of Ricoh/Canon and HP MFP equipment
• Work closely with the customers considering their business needs and requirements to ensure the maximum productivity is achieved
• To provide support on the escalated technical issues across East/West Midlands area
• Implementation of Papercut, Safecom, Equitrac, Autostore and/or similar solutions and configuring the devices when support is needed
• Very strong networking experience
• Ensure that technical issues are fixed to a high level
• Mentoring and training of engineers
• Escalated call support

The Company
• A leading Managed Print Services Provider with a National Scope. Strong portfolio of Corporate clients with a clear strategy for growth.

The Benefits
The company are offering a basic salary of £26,000-£29,00 (negotiable for the right person) + car, fuel card, NCP parking card, 25 days' holiday increasing with length of service, life assurance, Uniform, Laptop, Mobile phone and pension scheme

Excellent training and opportunities for personal development
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