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Service Coordinator job in North Little Rock

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Job Ref:  1619127
Employer:  Tyco
Country:  United States
County/State:  Arkansas
City:  North Little Rock
05/10/2016 22:05
With over two million customers in the US and Canada, Tyco is growing and offering huge opportunities for professional growth, and you can be part of it. We are the leader in the fire and life safety sector. Our work is vital - we sell, install, and service state-of-the-art fire alarm, integrated security, sprinkler, suppression, sound and healthcare communications systems and services.

We offer our employees unequaled opportunities for career growth, respect for a job well done, and an outstanding array of benefits. If you're ready to make an impact, join Tyco Integrated Fire & Security and protect what matters most.

  • Receiving calls by phone, fax and email and entering customer information into our database (Oracle) for setting up service requests
  • Prioritize, distribute and schedule technicians
  • Contact customers, contractors and engineers for scheduling service calls and verifications of systems
  • Arrange hotels, flights, car rentals, security clearances and site prerequisites for technicians working out of town
  • Manage daily billing on fixed price, progress billed and service call invoicing
  • Previous dispatch experience a definite asset
  • Proficient within Windows XP
  • Proficient in Microsoft Excel, Word and Outlook at a minimum intermediate level
  • Experience in Oracle would be very beneficial, however, training will be provided
  • Must possess excellent oral, written and typing skills
  • Must be able to deal with customers and technicians by phone in a professional and courteous manner
  • Function in a fast pace high volume environment
  • Have the ability to multitask and use good judgment to prioritize calls

Tyco Integrated Fire & Security is an Equal Opportunity Employer
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