|Job Ref:||018730||Employer:||Hitachi||Country:||United States||County/State:||California||City:||San Diego||Address:||Post Date:||06/10/2016 00:06|
Global Support Escalation Manager |
As a member of the Global Support Escalation Management Practice, the Escalation Manager responds to and manages urgent customer support issues involving HDS products and services. The team is primarily responsible for executing the Global Support Escalation Process which standardizes how critical problems are escalated, monitored, and progressed to successful conclusions.
The Escalation Manager also acts as a customer service advocate to help drive improvements within the HDS service and support organizations. This may include occasional travel to customer sites, other HDS support centers, and attending regional service business meetings. Furthermore the role also interacts and partners with other HDS organizations such as Sales, Engineering, QA, Logistics, and Professional Services.
All qualified applicants will receive consideration for employment without regard to race, color, religion, place of origin, ethnic origin, national origin, ancestry, age, sex, sexual orientation, gender identity, transgender status, genetic information, mental or physical disability, marital status, pregnancy, veteran status, or any other characteristic protected by applicable national, state, or local law.