|Job Ref:||204745326||Employer:||cv-library.co.uk||Job Type:||Permanent||Country:||United Kingdom||County/State:||Surrey||City:||Epsom||Address:||Post Code:||KT17||Salary:||£30000 - £35000/annum + Benefits||Post Date:||06/10/2016 03:30|
Implementation Consultant / Application Support Consultant / Product Specialist required to join Software House in Epsom.|
To provide consultancy, implementation, training and support services to customers working in the Products team.
Ideally you will have worked in a Software House utilising Microsoft Technologies such as SQL Server Databases. However they will also consider other technical backgrounds and will welcome the opportunity to train candidates within their specialist area.
Strong problem solving and analytical skills combined with excellent customer experience gained in a Technology organisation.
• To provide implementation services to customers. Delivering solutions to new customers or organising the deployment of upgraded systems or new modules to existing customers.
• Customer meetings, information governance review, local system tailoring, user training and data acquisition
• Product tailoring, data analyses, benefits realisation or targeted training and coaching services related to the uses of their products.
• To own and resolve product incidents in line with agreed procedures and customer SLAs. This will include managing the escalation and resolution of the most challenging or complex issues if required.
• To regularly analyse issues and customer feedback, and identify improvement opportunities.
• Support the product manager in the ongoing innovation and development of the products.
If you are looking to work local to home, enjoy customer interaction and going to client site, working in a small team and want to work for a forward thinking organisation, Apply now for further information