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1st Line/ Service Desk Technician job in Basingstoke

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Job Ref:  204744898
Employer:  cv-library.co.uk
Job Type:  Contract
Country:  United Kingdom
City:  Basingstoke
Post Code:  RG21
Salary:  £9 - £13.50/hour
06/10/2016 03:30
1st Line Support / Service Desk Technician required for a 3 month contract (possibility of extending) based in Basingstoke, Hampshire.

Applications are invited for the post of 1st Line Support / Service Delivery Engineer, located in the IT Service Desk which provides IT technical support to end users.

Our client is looking for an organised, customer focused, enthusiastic person to join a team of 5 remote support engineers who have excellent IT Technical support skills. First class customer service skills are needed, a good, calm, reassuring manner is essential with a strong attention to detail. You will be taking a variety of support calls, aiming to fix all technical issues remotely or over the telephone.

The successful applicant will have an excellent knowledge of MS Windows Operating Systems, Active Directory, Remote Control Support Tools, PC / Laptop & Printer Hardware plus knowledge of Build Technology/Imaging Tools. Experience of using a computerised Helpdesk/Service Desk system and knowledge of ITIL processes are essential. This candidate also needs to have a good range of troubleshooting skills in wireless technologies relating to hardware and access points.

This role is to start ASAP and will pay between £9 - £11 + HP PAYE or £11 - £13.50 ltd/umbrella per hour depending on your level of experience
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