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3rd Line IT Support Engineer job in Didcot

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Job Ref:  204741099
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
City:  Didcot
Post Code:  OX11
Salary:  £25000 - £32000/annum Benefits
06/10/2016 03:31
Secondsite Recruitment is seeking an articulate and professional 3rd Line IT Support Engineer to join a fast-growing and dynamic IT company based in Harwell. The ideal candidate will be proactive, self-motivated and enthusiastic with strong technical knowledge and ability who wants to be part of a successful and continuously expanding company. Ideally you will have an education within an IT related subject or hold a relevant IT qualification, however this is not essential.

As a 3rd Line Support Technician you will be joining a growing and experienced team in supporting a wide variety of technologies. This is a customer facing role, so you must be presentable and possess excellent face to face communication skills when needed.

Job role: 3rd Line IT Support Engineer
Location: Harwell, Oxfordshire
Salary: £25,000 - £32,000 (depending on experience)
Hours: 37.5 per week, Monday to Friday
Benefits: 20 days holiday per year + bank holidays and Christmas
Training and progression available
Private Healthcare
Annual bonus (dependant on performance against KPI targets)

Primary duties;
*Delivering IT infrastructure projects
*Helpdesk Team leader
*Logging, managing and resolving customer IT issues
*Remote and on-site support
*Contribute to ongoing internal training programs
*Keep up-to-date with developments of Planet IT's portfolio of products and with wider technology trends
*Individual self-study to achieve and maintain industry accreditation
*Interacting, Supporting and presenting to new and current IT Service customers
*Working closely with the Sales team to support and solutions for all customers

Skills and Previous Experience;
*Previous experience within a 3rd line IT support role
*Previous experience in a corporate or services environment or equivalent
*Excellent troubleshooting and problem resolution skills
*Provide high level of support for existing customers
*Administration of Microsoft operating systems and applications (Office etc.)
*Good written and spoken English
*Driving license and own transport essential

IT requirements;
*Microsoft domain infrastructure; Exchange, group policy, DNS, DHCP, Active Directory etc. (Apply online only)
*Experience of virtualisation technologies; e.g. VMware, Hyper-V, Citrix
*HP, Dell Hardware experience
*MCP or equivalent qualification(s) preferred (or working towards them)
*Android/IOS support
*All cloud technologies
*AD and Email Migration Knowledge
*Active Directory and Outlook
*Windows XP and Windows 7
*Office 2007/10/13
*Ability to work independently under pressure
*MAC Environment
*Linux systems
*Unix Environment
*IT procurement / IT Cost saving initiatives
*Software development

If you are interested in the 3rd Line IT Support Engineer vacancy and believe you have the suitable skills and experience to be considered then please apply.

Please note: Only candidates with the relevant skills and experience will be contacted regarding this position.

If you do not hear back from us within 5 days you have unfortunately been unsuccessful in your application. Please continue to visit our website for other opportunities - (url removed)

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job
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