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3rd Line Network Engineer job in Glasgow

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Job Ref:  204741022
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
City:  Glasgow
Salary:  £35000 - £45000/annum Benefits
06/10/2016 03:31
We are looking to recruit a 3rd Line Network Engineer - Scottish Wide Area Network (SWAN) to based onsite with the team in Skypark - Glasgow. Excellent salary and benefits

About SWAN | Capita

SWAN (Scottish Wide Area Network) is a result of the McClelland review of Scottish Public Sector ICT Infrastructure and recommendation of the delivery of a single public sector communications network infrastructure. This Scottish Government initiative will enable much greater infrastructure sharing, collaboration and collaborative procurement of ICT networking and services capability across the Scottish Public Sector.

Job description:

SWAN is looking for a 3rd Line Network Engineer to work with the Service Desk, Chief Engineer and Chief Architect. The ideal candidate will need to be able to provide a broad spectrum of support as well as delivering excellent customer service.



Provide 3rd line support to all customers for both faults and service requests

Technical escalation point for the SWAN Service Delivery function

Resolve escalated issues and adheres to Strict Service Level Agreements for faults and Service Requests.

Technical Lead for the Field Engineering and Service Desk Teams.

Maintain in depth knowledge of SWAN network and customer design

Required skills/experience:

The successful candidate should have a minimum of Cisco CCNP qualification (or equivalent experience) and will have in depth experience of the following;


Excellent communication skills supporting both customers and peers of varying levels of technical ability

Extensive experience of Routing Protocols incl. BGP, OSPF

Extensive experience with TCP/IP protocols

In depth knowledge of Ethernet/L2 switching

Experience of WAN/LAN infrastructure support

Experience in MPLS, QOS, NNI peerings

Firewall support -Cisco ASA, Fortinet

Access technologies including SHDSL, ADSL, Ethernet etc.

Experience working in an ITIL environment and adhering to strict SLA's

Desired Experience/Skills:


Recent experience in a similar role

Experience of local government/ public sector environments

Fortinet and Cisco security technologies (preferable)

F5 Load Balancing and DNS architectures experience

Listen | Create | Deliver

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Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.

Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us
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