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2nd Line Helpdesk Support – POS / Retail – £30k job in High Wycombe

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Job Ref:  204740891
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
City:  High Wycombe
Post Code:  HP11
Salary:  £25000 - £30000/annum
06/10/2016 03:31
2nd Line Helpdesk Support - POS / Retail Systems - £30,000 - High Wycombe

A globally recognised and respected retail franchise organisation is seeking an expert Second Line Helpdesk Analyst with a solid background in Retail and POS systems to join their ever expanding group, and help ensure the steady day-to-day running of the business.

As part of the Technical Network Support team, you will be supporting an organisation that manages £1.5 billion pounds of contracts for over 5,000 retail branches in the UK alone, making you a vital part of the infrastructure that keeps these businesses going.

Your day to day responsibilities will include:

- Resolving IT Helpdesk issues for clients

- Logging and managing active tasks and enquiries

- Coordinating software updates and training for franchisees

Necessary Skills and Experience:

- Experience with Point of Sale (POS) Software and Hardware Support is essential

- 2nd Line Support experience in the Retail Sector as part of an IT Support team (3rd Line experience advantageous)

- Experience providing support via telephone, email and remote access

- Technical experience including MS XP/7 & MS Office Suite

- Hardware set-up and configuration (printers, PC`s, switches etc.)

- Basic network support

- 3rd Line Support experience (desirable)

As part of an ever-growing team in an expanding business, you will be instrumental to the ongoing success of each individual franchise and the company as a whole. To be considered for this incredible opportunity, please submit an up-to-date CV or give us a call on the number below.

Location: High Wycombe

Salary: £30,000
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