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IT HELPDESK ASSISTANT job in Buckinghamshire

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Job Ref:  204739462
Employer:  cv-library.co.uk
Job Type:  Contract
Country:  United Kingdom
County/State:  Buckinghamshire
City:  Buckinghamshire
Post Code:  HP7
Salary:  £10.00/hour
06/10/2016 03:31
Do you have IT helpdesk experience? Are you available immediately? Have you got your own transport?

If yes, then this maybe the role for you. Our client is looking for a candidate to be able to provide assistance and advice for staff, including Microsoft Office Suite, internet and email applications.

Responsibilities will include:

- Ensuring that common resolutions have been attempted before escalating a call

- Allocating requests to the appropriate member of the IT Services team relaying
key information

- Tracking and monitoring progress of the support call

- Updating customer on progress

- Promote good customer service by ensuring timely and accurate responses to all helpdesk calls

- Referring queries to the IT Helpdesk Manager where appropriate

- To develop and maintain the Helpdesk KnowledgeBase

For more information, please contact Adecco Aylesbury (Apply online only)

Adecco is acting as an Employment Business in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer
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