Search Jobs

Hold CTRL to choose multiple sectors (up to 3)


Hold CTRL to choose multiple sectors (up to 3)

ICT Service Desk Technician job in Earley

  • Show me jobs like this one
  • More jobs from this recruiter
  • Email this job to a friend
  • Print this job
Job Ref:  204743160
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
City:  Earley
Salary:  £20000 - £24000/annum Extensive training being offered
06/10/2016 03:32
The ICT Service Desk Technician Role is to primarily assist the ICT Services Manager in running the ICT Service Desk function and customer facing contact along with Change Management for the Department. Reporting to the ICT Services Manager the role would involve working in a team that share responsibilities for the Service Desk and would be based permanently at Reading Head Office based at Thames Valley Park but may require some travel within the UK.

The key IT Service Desk Technician responsibilities would include responding to and resolving Service Desk requests either by telephone, email, web or chat. They would also manage change for the department along with day to day service contract management including mobile phones and landlines.
Provide telephone and email support to all staff and to ensure all support requests are updated accurately and in adherence to SLA's according to internal guidelines.

The ICT Service Desk Technician within the Service Desk function with other support staff, who shall resolve around 90% of all issues received. This will include:

o Initial point of call
o Escalation of requests
o Adherence to SLAs
o Asset Management
Monthly and adhoc reports on systems prepared and sent to Line Manager
o Service Desk
o Client Management System
o SLA violations

The ICT/ IT Service Desk Technician should have a minimum of 3 years ICT experience within an ITIL aligned business, and possess a sound understanding of general ICT practices (security, confidentiality, awareness). ITIL trained, they need to be flexible and willing to take on new responsibilities as the business grows. Skills in communicating at all levels with other members of staff in a polite and courteous fashion are essential as is the ability to convey complicated technical issues in a simple and understandable manner.

Microsoft exams would be beneficial towards MCITP (or equivalent)
o Enterprise Desktop Support Technician
o Messaging
o SharePoint
o Office 365
Further education (Degree holder would help, but is not essential)
CompTIA A+ and N+ certification would be beneficial
GCSEs and A levels should have a focus on science subjects with above C grades
ITIL certification in IT Service Management

Desirable Knowledge:
Windows 2008/2012 server operating system
Windows 7/8/10 professional operating system
Exchange online
Microsoft Licensing including Office 365 experience
Office 2010/2013/2016
SharePoint Online
POS Systems
Change Management
Microsoft System Centre and Intune
Polycom AV

Minimum 3 years working on a service desk within an ITIL aligned business
Office 365 Administration
Server 2012 r2 Administration
VOIP Telephony
Change control procedures
Mobile device management

Soft skills:
Excellent interpersonal skills / effective relationship building skills
Excellent organisational skills
Excellent communication and written skills
Strong attention to detail
Self-starter who is proactive and able to prioritise work
Ability to work in a high paced environment to deadlines and under pressure
Demonstrated ability to set personal objectives that support the
business/team goals and personal motivation to deliver results
Demonstrated success in responding to customer?s needs and delivering
services or products on time and of high quality.
Ability to analyse and understand issues and create solutions

Please click 'Apply Now' below to submit your CV for the role of IT/ ICT Service Desk Technician
Copyright © Rengineeringjobs.com Job Board 2011  | Powered by JobMount Job Board Software