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2nd Line Support Analyst job in High Wycombe

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Job Ref:  204742722
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
County/State:  Buckinghamshire
City:  High Wycombe
Post Code:  HP11
Salary:  £27000 - £30000/annum
06/10/2016 03:32
Helpdesk Analyst - 2nd Line Support

My client, one of the worlds' fastest growing Franchise network, is rapidly expanding their IT division. They are looking for an experienced Helpdesk Analyst to join their IT Support team and provide 2nd Line IT / ePOS support to the UK, Europe and Middle East Franchises. You will be reporting into the Helpdesk Manager and the Head of IT.

Role Responsibilities:

* Pro-actively establishing a Support Desk function to all customers
* Establishing process' and systems to support this function
* Responsible for facilitating and resolving training queries for Franchises
* Take full responsibility for the identification of all complaints
* Monitoring all open tickets and ensuring they reach a resolution as quickly as possible

Skills / Experience required:

* Proven technical expertise from within an IT environment
* Experience with providing telephone, remote and email support
* German language skills are essential (any other European language would be advantageous)
* Experience working with POS Software / Hardware (2nd and 3rd Line Support) is highly advantageous
* Proven technical experience with MS Windows XP / 7, MS Office, Printer set-up and Config, PC, Laptop and Network support
* Experience with providing 2nd Line Support on Retail store systems and peripheral equipment (hardware and software)
* Any exposure to 3rd line Support is highly desirable

Please apply online with your CV
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