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1st Line Support job in High Wycombe

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Job Ref:  204742695
Employer:  cv-library.co.uk
Job Type:  Contract
Country:  United Kingdom
County/State:  Buckinghamshire
City:  High Wycombe
Post Code:  HP11
Salary:  £12.00/hour
06/10/2016 03:32
Helpdesk Analyst - 1st line Support - 6 Months Fixed Term Contract

My client, one of the worlds' fastest growing Franchise network, is rapidly expanding their IT division. They are looking for an experienced Helpdesk Analyst to join their IT Support team and provide 1st Line IT / ePOS support to the UK, Europe and Middle East Franchises. This position is to provide Maternity leave cover for 6 NA will be reporting into the Helpdesk Manager and the head of IT.

Role Responsibilities:

* Logging and resolving all incidents via the Helpdesk
* Reporting all trend information that is found
* Responding to all in-store staff and their customers within an agreed SLA, and reach an amicable resolution
* Ensuring all documentation is kept up to date
* Liaising with both internal and external support teams

Skills / Experience required:

* Proven technical expertise from within an IT environment
* Experience with providing telephone, remote and email support
* German language skills are essential
* Experience working with POS Software / Hardware is also essential
* Proven technical experience with MS Windows XP / 7, MS Office, Printer set-up and Config, PC, Laptop and Network support

Please apply online with your CV
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