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Customer Service Advisor job in Cheshire, Crewe job in Cheshire

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Job Ref:  113642SCA
Employer:  Morson International
Industry:  Oil & Gas
Country:  United Kingdom
City:  Cheshire
Post Code:  SK9
06/10/2016 20:12
Customer Service Advisor
This vacancy is within an exciting, fast paced, Customer driven environment in the Packaged Gases division.
Under general supervision, you must be able to administer Customer /Agent queries of varying complexity and/or volume including negotiating and troubleshooting to ensure optimum customer relations and retention.
Developing and maintaining effective relationships between Customers, Agents and internal contacts. Job effectiveness is determined by timely responses, accuracy of maintained records and ability to promote Customer/Agent satisfaction and Customer Retention. The future vision of this role, having been given adequate training, will be that you multi task between Customer Services and Order Management.
Act as contact to Customer / Agents throughout the entire enquiry process
Manage incoming internal and external Customer phone calls and communications exercising judgment within specifications of standard practices
Troubleshoot problems to ensure Customer receives a positive response and solution
Engage Customers and Agents through proactive stewardship and Customer care
Complete all administrative duties in a timely and accurate manner
Assist colleagues within the team and other departments as required
Perform other related job duties as assigned
A minimum of 3 years experience in a demanding Customer Service environment
Team player with strong interpersonal skills and a positive attitude
Must be customer focused
Excellent telephone/communication skill
Ability to negotiate in commercial situations
Ability to communicate effectively and utilise resources within all levels of the organisation
Strong problem solving skills to diffuse difficult Customer situations and project a positive, cooperative attitude aimed at gaining the confidence of our Customers/Agents
Able to demonstrate empathy and ownership of customer issues
Highly organised and detail orientated
Ability to manage multiple tasks simultaneously and ability to prioritise
Proven self-starter with ability to work independently and using own initiative
Must possess a commitment to company values
37.5 hours per week (overtime may be available as workload requires). Shifts 8-4 and 9-5.
Customer Service Advisor
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