|Job Ref:||119428NIT||Employer:||Morson International||Country:||United Kingdom||City:||Milan||Address:||Post Date:||06/10/2016 20:12|
BSS Senior Change Manager|
Establishing the Change management regime and governance for the term of the contract
Support the recruitment of the Service Management team (Including producing job specifications and interviewing /selecting staff).
Build and develop the ongoing Change relationship with the customer
Responsible for the Change process, procedure and delivery
Accountable for overall Change Management satisfaction and service delivery to contractual SLAs and KPIs.
Leverage expertise and resources from the relevant Services departments (including Operational Support, Engineering Solutions, Transformation, Problem, Release and Configuration) to deliver a consistent experience and excellent service
Co-ordinates and sets periodic requirements, objectives and targets setting for Change Management.
Underpinning technical services in line with evolving business needs
Ensure business objectives are achieved through proactive and diligent management of Change to successful conclusion
Establish and maintain timely communications with all Change stakeholders to ensure they are fully informed
Conducts holistic Change management reviews with customers, covering full suite of relevant services
Establish, govern and evolve an effective and agile and cohesive Change Management process in line with Huawei methodology
Own all Change Management activities, including: approval of minor change, impact assessment, chairing the Change Advisory Board (CAB); production of management information / KPIs, / Request For Changes (RFCs) /change schedule; process documentation
Drive change process compliance via training, education, KPIs, policies, etc.
Identify process improvements to the change processes, procedures and tools ensuring alignment with best practices and leveraging of tools to automate/streamline routine/repeat requests.
Co-ordinates and sets periodic requirements, objectives and targets for Change Management and underpinning technical services in line with evolving business needs
Ensure business objectives are achieved through proactive and diligent management of change to successful introduction into the live environment, whilst protecting customer experience
Leads change request evaluations and owns/champions the change management process
Develops agreed service level targets and target improvements related to Change Management and underpinning services.
Continually evolves the Change management discipline in line with recognized industry best practices
Educates the wider business on Change Management processes and benefits, driving compliance with the processes by all
Responsible for the Change Management SLA identify and implement corrective actions as required.
Drive year on year continuous improvements in service quality across Change Management by establishing a Continual Service Improvement process and relevant governance
Support continuous improvement of Change processes ensuring close interlock and alignment with customer processes.
Maintain a detailed understanding of how Huawei & 3rd party activities work relating to Change Management.
Bachelors degree in technical field, or equivalent experience.
More than 5 years of working experiences in IT field as solution architect, and have IT outsourcing experiences is better
Experience in delivering successful CAB in large customers
Service delivery management experience in complex technology based outsourced businesses
ITIL / eTom knowledge and certification is preferable
Fluency in English and the Italian language (written and verbal)