|Job Ref:||119412AMN||Employer:||Morson International||Country:||United Kingdom||City:||Scotland||Address:||Post Date:||06/10/2016 20:12|
UK T&P team - need SPANISH or ITALIAN|
Description / Responsibilities of Position:
The Account Administrator is primarily responsible for managing the relationship with T&P channel customers on a day to day basis. Primary contact will be via the telephone, taking customer calls and handling them in an appropriate manner.
The main responsibilities include:
To take individual responsibility for a dedicated number of customers within the T&P channel.
To respond promptly to customer inquiries and requests primarily by phone but also by e-mail and fax and taking ownership to ensure the customer receives a high level of service at all times.
To handle and resolve customer complaints timely and in a professional manner.
To direct any requests and unresolved issues to the designated internal resources.
To follow up customer orders with internal departments on time and update customers proactively.
To communicate and coordinate with internal departments
To record details of actions taken
To follow up on customer interactions
To escalate issues to the Teamleader or Management level on time.
To support other Customer Care team roles when required/requested.
To support projects and process improvements to increase customer satisfaction and productivity
Customer satisfaction ratings
Experience with SAP preferred not essential
Good working knowledge of Microsoft Office packages
Communication skills both verbal and written
Attention to detail and accuracy
Knowledge of Customer Service principles and practices
Fluent in English and Spanish/Italian
Role will be temp cover, max 12 months.